Carter Machinery · 1 month ago
TECHNOLOGY FIELD SERVICE TECHNICIAN
Salem, VA
Full-time
Onsite
Entry, Mid Level
2+ years expCarter Machinery Company, the authorized Caterpillar dealer, is hiring a Technology Field Service Technician in Salem, Virginia. This role involves installing, diagnosing, and providing support for telematics and machine control products, as well as repairing CAT Product Link and SITECH equipment in the field.
ConstructionTransportation
Responsibilities
Installing, diagnosing and providing support for telematics and machine control products
Diagnosing and repairing CAT Product Link and SITECH equipment in the field
Maintaining daily routines and installation schedules
Diagnosing, installing and troubleshooting CAT Product Link/Trimble/other Machine Control Guidance systems and Telematic systems
Safely operating all models of construction and forestry equipment to properly test/check systems operations
Operating boom truck or equivalent
Using overhead, field service cranes and lift trucks
Promoting a positive customer experience
Upholding the Core Values of Integrity, Commitment, Excellence and Teamwork by embracing The Carter Way
Qualification
Required
Minimum of two years experience working as a Technician
High school diploma or GED required
Self-starter able to maintain daily routines and installation schedules
Strong mechanical aptitude
Excellent driving record, and valid Commercial Driver's License, or the ability to obtain a CDL
Strong mechanical background and troubleshooting skills ability, plus knowledge of CAT schematics and wiring
Ability to diagnose, install and troubleshoot CAT Product Link/Trimble/other Machine Control Guidance systems and Telematic systems
Strong computer and internet skills
Excellent customer satisfaction skills
Excellent written and verbal communication skills
Willingness to travel extensively and work additional hours as needed to meet business and customer demands
Capable of safely operating all models of construction and forestry equipment to properly test/check systems operations
Capable of operating boom truck or equivalent
Ability to use overhead, field service cranes and lift trucks
Promote a positive customer experience
Uphold the Core Values of Integrity, Commitment, Excellence and Teamwork by embracing The Carter Way
Ability to lift, carry and maneuver items up to 70 pounds, including bulky objects
Ability to perform repeated reaching, standing, stooping, kneeling, bending and climbing beside, onto and under a variety of heavy equipment
Specific vision abilities required include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus
Benefits
Health, dental and vision insurance.
Paid time off.
401(k), $0.75 to $1.25 match up to 6%.
Life and disability insurance.
In-house training instructors/programs.
Tuition reimbursement.
Employee referral bonus program.
Discounts: cellular phone service, computers, tooling, cars and trucks.
Company
Carter Machinery
Carter Machinery is the authorized Caterpillar dealer serving Virginia and southern West Virginia through a network of 21 locations.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Drew Parker
Chief Executive Officer
Jeff Bowman
Chief Digital Officer
Recent News
2025-07-12
Business Wire
2025-06-16
Company data provided by crunchbase