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EMCOR Group, Inc. · 1 month ago

HVAC Account Manager (EMS)

Onsite

Full-time

Onsite

Senior Level

5+ years exp

EMCOR Mechanical Services, Inc. is part of EMCOR Group, Inc., a leader in mechanical and electrical construction. The HVAC Account Manager will be responsible for the overall performance and customer relationship of assigned accounts, focusing on customer retention, revenue targets, and account expansion.

ConstructionHardware

Responsibilities

Regularly meet with clients to discuss performance results, operations reviews, work management process reviews, benchmarking reviews, etc.; monthly and quarterly meetings will be used to evaluate performance results and address issues and overall business objectives

Partner with EMCOR Operating Companies and communicate with them to attain account management goals

Collaborate with the EMCOR National HVAC Sales and Commercial Solutions Teams on continuous process improvements

Responsible for leading Accounts team, leader development and training for team members to include operations supervisors, and operations coordinators (Previously Facility Coordinators.)

Drive consistent operational excellence leveraging EMS HVAC National Accounts standards

Create & execute appropriate plans and programs to meet and/or exceed the client objectives within the account(s)

Set the strategic direction and implementation of business initiatives at the local/National market level

Establish goals and performance criteria and measurement processes to proactively manage the business

Responsible for cost effectiveness, consistency, quality, accuracy and compliance to business standards

Represent the organization including managing the business relationships as well as forging of strategic alliances throughout the nation

Pursue account growth opportunities; expand scope of work or service lines to improve account profitability

Ensure effective customer satisfaction, service and relations by implementing processes and technology to deliver quality products and services

Create a consistent operational image, implementing account wide initiatives and producing a quality product in accordance with Company standards

Drive continuous improvement and innovation throughout account(s)

Lead customer retention/contract extension efforts

Conduct routine visits with EMCOR Operating Companies and 3rd Party Suppliers to strengthen internal relations and enhance service execution in support of our clients

Qualification

HVAC expertiseFacilities ManagementFinancial acumenCustomer relationship managementAnalytical abilitiesStrategic planningLeadership skillsCommunication skills