Tenova LLC · 2 months ago
SkillBridge - CRIBL - Customer Success Engineer
Washington, DC
Full-time
Onsite
Senior Level
5+ years expTenova LLC is a company focused on providing data observability solutions through their product suite. As a Customer Success Engineer, you will act as a strategic technical advisor to federal and public sector customers, guiding them through implementation and expansion to ensure they achieve measurable outcomes with Cribl's solutions.
AdviceConsultingManagement Consulting
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Partner with customers throughout their journey, from onboarding through expansion, acting as their trusted advisor and Cribl product expert
Build and maintain relationships with technical teams and senior leadership at our largest federal customers
Develop and execute success plans aligned to customer KPIs and business objectives
Guide customers in building observability pipelines that transform how they manage data across their organization
Identify and develop new use cases that expand value—helping teams reduce, enrich, and route data more effectively
Leverage data-driven insights through our customer success platform to proactively address customer needs
Serve as the voice of the customer, working closely with sales, marketing, product, and engineering teams
Share customer insights that shape product development and go-to-market strategies
Mentor team members and contribute to the growth of our Customer Experience organization
Qualification
Required
5+ years in customer-facing post-sales roles (Customer Success, Solutions Engineering, Technical Account Management, or similar) with demonstrated impact on customer outcomes
Experience working with Federal or Public Sector organizations
GovCloud or FedRAMP experience
Located in or willing to relocate to the greater Washington D.C. area
U.S. Citizenship
Top Secret or TS/SCI Clearance
Strong background in observability, logging, metrics, IT operations, or security (System Admins, Data Analysts, Information Systems Manager)
Deep understanding of data pipeline management across the full data lifecycle
Proven ability to translate technical capabilities into business value and develop customer-specific use cases
Strong problem-solving skills with the ability to quickly learn new technologies
Exceptional communication and presentation abilities—comfortable presenting to both technical teams and executives
Customer-first mindset with the ability to manage expectations and build trust through empathy
Experience delivering program reviews or business reviews to senior stakeholders
Willingness to travel as needed
Preferred
Hands-on experience with Cribl products
Experience administering data engineering platforms such as Splunk, Elastic, Datadog, or Snowflake
Familiarity with Customer Success platforms like Gainsight
Working knowledge of AWS, Azure, or GCP
A sense of humor (good jokes or bad jokes—we appreciate both!)
Company
Tenova LLC
TENOVA stands for Teamwork and Innovation.
2-10 employees
Funding
Current Stage
Early StageLeadership Team
Michael Quinn
Founder & Chief Growth Officer
Company data provided by crunchbase