Avidity Science - EMEA ยท 1 month ago
Technical Support Specialist II
Waterford, WI
Full-time
Onsite
Mid, Senior Level
5+ years expAvidity Science is a global leader in water purification technologies in the biomedical and life sciences sectors. The Technical Support Specialist II role focuses on delivering advanced technical knowledge and troubleshooting skills to ensure exceptional customer satisfaction and support the field service team.
Medical Device
Responsibilities
Provide advanced technical knowledge and troubleshooting skills to our field service team
Proactively manage, communicate, and solve customer issues/SFDC cases relating to active/field equipment
When necessary, continue to manage, but escalate complex or non-resolved customer issues to Engineering
Using actual equipment/products, be capable of demonstrating operation and/or advanced troubleshooting techniques
Assist with any required equipment setup or calibrations
Assist with technical bulletin creation
Assist in the creation and execution of training/troubleshooting material
Work cross-functionally to support strategic and improvement initiatives
As needed/scheduled, participate in the rotation for 'on call' customer support
Qualification
Required
Associates degree in a technical field (Mechanical Engineering, IT or computer science, etc.)
5-7 years of experience providing IT support for hardware, network and software. Knowledge of VPN, TCP/ IP Networking, low voltage
Ability to communicate effectively with internal and external customers
Benefits
Medical, dental, vision, life insurance and disability
Voluntary benefits including accident, critical illness, and hospital indemnity
401k with company match
Bonus Plan
PTO and paid holidays
Supportive and Inclusive work culture
Community Involvement and paid volunteer time
Flextime
Tuition Reimbursement
Collaborative work environment
Company
Avidity Science - EMEA
Avidity Science is a specialist supplier of laboratory products for the Life Science, Healthcare and Biomedical markets.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2017-09-15Acquired
Company data provided by crunchbase