Samsara · 2 weeks ago
Sr. Manager, Campaign Operations Team
United States
Full-time
Remote
Senior Level, Lead/Staff
$116K/yr - $186K/yr
10+ years expSamsara is the pioneer of the Connected Operations™ Cloud, helping improve the safety, efficiency, and sustainability of physical operations. The Senior Manager of Campaign Operations will lead the team responsible for executing multi-channel marketing campaigns, focusing on operational efficiency and strategic initiatives.
Business IntelligenceCloud Data ServicesInternet of ThingsSaaSSoftware
Responsibilities
Build and Develop the Team: Hire, develop, and lead an inclusive, engaged, and high-performing team. Empower your team members to gather and interpret data to make informed decisions, fostering a culture of intellectual honesty
Influence the Function: Act as a strategic partner to Demand Generation, Lifecycle, and Field Marketing leaders. You will influence the broader function on campaign feasibility, prioritization, and best practices, ensuring we build the team and capabilities needed to execute on the strategy
Champion Operational Excellence: Set high standards for execution quality across the team by embracing our "Keep a High Bar" operating principle. You will champion operational excellence, ensuring your team consistently exceeds expectations in accuracy, transparency, and delivery
Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices
Streamline Cross-Team Processes: Actively demonstrate our operating principle of "Eliminate Bureaucracy" by streamlining cross-team processes and workflows. You will identify bottlenecks between Campaign Ops and stakeholder teams and remove obstacles to collaboration
Risk Management: "Work Backwards from Winning" by identifying, assessing, and mitigating both operational and strategic risks within the team and function. You will ensure we have the right internal communications, QA, and compliance (GDPR/CAN-SPAM) safeguards in place
Drive Agility: Foster a sense of urgency within the team. Role-model the importance of balancing speed (to meet market demand) and quality (to protect the customer experience) in delivering results
AI & Innovation: Drive further AI maturity across Campaign Operations processes. You will identify and implement operational improvements embedding AI in the way work is accomplished to accelerate campaign production, segmentation, and business impact
Root Cause Analysis: Promote critical thinking. When challenges arise, you will support the team in conducting root cause analysis to solve systemic issues rather than applying quick fixes
Performance & Tools: Develop and implement tools and resources to enhance ramping and sustained team performance, ensuring new hires can master our stack (Marketo, Iterable, Salesforce, Hightouch, Zoom, etc.) quickly
Qualification
Required
10+ years of experience in Marketing Operations, Demand Generation or similar Global Service Center, with 3+ years of direct people management experience
Serve as a subject matter expert with deep hands-on experience in Marketing Automation (Marketo/Iterable), CRM (Salesforce), and CDP platforms (Hightouch or similar); provide technical leadership and troubleshoot complex issues to guide and support the team
Process Leadership: Managed high-volume global campaign operations, overseeing end-to-end processes including intake, build, QA, and reporting to ensure efficient execution and quality delivery
Data Fluency: Analyzed operational metrics (SLA adherence, error rates, capacity planning) and campaign performance data (Open Rate, CTR, CTOR, Pipe:MQL, etc.) to inform strategic decisions and optimize resource allocation
Collaboration: Fostered cross-functional collaboration to solve complex challenges, streamline workflows, and improve overall marketing operations efficiency
Preferred
Marketo Certified Expert or equivalent technical certifications
Experience managing remote or distributed teams across different time zones (e.g., supporting members based in NA, EMEA, and LATAM)
Experience leading change management initiatives, such as transitioning operational responsibilities or implementing new intake platforms
Proficiency with related stack tools such as Hightouch, Airtable, Gumloop, Allgood, Litmus, and Contentful
Benefits
Competitive total compensation package
Employee-led remote and flexible working
Health benefits
Company
Samsara
Samsara is digitizing the world of physical operations.
1001-5000 employees
H1B Sponsorship
Samsara has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (68)
2024 (53)
2023 (59)
2022 (70)
2021 (1)
2020 (8)
Funding
Current Stage
Public CompanyTotal Funding
$930MKey Investors
General CatalystAndreessen Horowitz
2021-12-15IPO
2020-09-24Secondary Market
2020-05-20Series F· $700M
Leadership Team
Sanjit Biswas
CEO
Ben Calderon
CTO - Hardware & Operations
Recent News
2026-01-16
2026-01-16
Company data provided by crunchbase