Slalom · 2 days ago
Senior Principal - Customer Experience
Tennessee, United States
Full-time
Onsite
Senior Level, Lead/Staff
$150K/yr - $200K/yrSlalom is a business and technology consulting company that focuses on delivering powerful customer experiences. The Senior Principal - Customer Experience will connect the regional CX Capability strategy with Nashville market needs, serve as a subject matter expert, and drive a go-to-market strategy to support revenue targets and enhance client relationships.
CollaborationConsultingIT ManagementManagement ConsultingProject Management
Responsibilities
Tailor the regional or country-wide CX Capability strategy to the Nashville market based on client portfolio, market maturity, and geographic makeup
Create demand for yourself and your team by proactively seeking speaking opportunities as a Capability SME and thought leader at conferences and external events
Partner with Marketing and Operations to plan and execute Slalom-led thought leadership events tied to Capability and Client Outcomes
Drive awareness and generate demand through participation in campaigns, RFIs, RFPs, workshops, and POCs
Research client portfolio needs and adjusts focus to topics of resonance. Build relationships within the target and active client portfolio
Partner with industry-aligned Client Partners and Sales Executives to identify and pursue opportunities tied to CX Capability and create connections to opportunities where CX can provide lift
Serve as Solution Lead or SME during pursuits, pulling in appropriate expertise from the broader capability team as needed
Support multi-capability solutioning and client outcome-based selling motions with the GTM team
Own a revenue target of $5M
Participate in Nashville’s hiring, staffing, and workforce planning rhythms
Contribute to planning for the market-dedicated capability pool to ensure the right-skilled talent availability
Develop and mentor a small team of direct reports, including market or office Capability GTM Leads
Serve as a mentor to practitioners within the CX capability community
Participate in performance management by providing feedback on the Capability team members engaged in pursuits and delivery
Contribute to delivery through billable roles as Delivery Solution Lead and/or SME, with a utilization target of 50%
Partner with the Market GTM team and Capability leadership to build growth and cost projections
Create and monitor revenue forecasts and overall capability healthy at the market level, escalating as needed to ensure proper staffing across geographic tiers
Qualification
Required
Must be based in Nashville, TN
Subject matter expert and thought leader at external events
Develop and drive a go-to-market strategy
Contribute to sales pipeline growth
Support delivery in billable roles
Partner with leadership to achieve revenue targets and address capability challenges
Tailor the regional or country-wide CX Capability strategy to the Nashville market
Create demand for yourself and your team by proactively seeking speaking opportunities
Partner with Marketing and Operations to plan and execute Slalom-led thought leadership events
Drive awareness and generate demand through participation in campaigns, RFIs, RFPs, workshops, and POCs
Research client portfolio needs and adjusts focus to topics of resonance
Build relationships within the target and active client portfolio
Partner with industry-aligned Client Partners and Sales Executives
Serve as Solution Lead or SME during pursuits
Support multi-capability solutioning and client outcome-based selling motions
Own a revenue target of $5M
Participate in Nashville's hiring, staffing, and workforce planning rhythms
Contribute to planning for the market-dedicated capability pool
Develop and mentor a small team of direct reports
Serve as a mentor to practitioners within the CX capability community
Participate in performance management by providing feedback
Contribute to delivery through billable roles as Delivery Solution Lead and/or SME
Utilization target of 50%
Partner with the Market GTM team and Capability leadership to build growth and cost projections
Create and monitor revenue forecasts and overall capability health at the market level
Preferred
Inspirational Leadership – Strategic, forward-looking thinker who connects market needs to capability strategy
Proactive GTM Mentality – Builds pipeline and client relationships without waiting for others to generate leads
Executive Presence – Speaks confidently with customer CXO/CMOs as a peer
Collaboration – Works seamlessly across teams, capabilities, and geographies to achieve client and market outcomes
Culture - Bring a winning, sales-focused attitude and grow that across the market teams
Benefits
Meaningful time off and paid holidays
Parental leave
401(k) with a match
A range of choices for highly subsidized health, dental, & vision coverage
Adoption and fertility assistance
Short/long-term disability
Yearly $350 reimbursement account for any well-being-related expenses
Discounted home, auto, and pet insurance
Company
Slalom
Slalom Consulting is a business and technology consulting firm that designs and builds strategies and systems to help its clients
Founded in 2001
10001+ employees
H1B Sponsorship
Slalom has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (215)
2024 (258)
2023 (250)
2022 (614)
2021 (254)
2020 (220)
Funding
Current Stage
Late StageTotal Funding
$1.69M2013-04-12Series Unknown· $1.69M
Leadership Team
Brad Jackson
CEO
John Tobin
Co-Founder and Executive President, EMEA & APAC
Recent News
2025-12-11
2025-10-22
Research & Development World
2025-10-21
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