Toptal · 6 hours ago
Delivery Director
United States
Full-time
Remote
Director/Executive
15+ years expToptal is a global network of top talent in business, design, and technology that enables companies to scale their teams on-demand. The Delivery Director is responsible for driving delivery excellence, revenue growth, and operational transformation within the Services organization, combining strategic oversight with hands-on leadership to ensure high-quality service delivery and financial performance.
CopywritingHuman ResourcesProduct DesignSaaSSoftwareSoftware Engineering
No H1B
Responsibilities
Own the end-to-end delivery lifecycle to ensure consistent client satisfaction and revenue retention
Partner with Sales, PreSales, and Practice teams to identify and expand existing client engagements into new services
Support pre-sales efforts with delivery insights, solutions design, and resource planning to drive growth
Establish and enforce standardized delivery methodologies, SLAs, and best practices
Continuously measure project performance, delivery quality, and client satisfaction through structured governance and feedback loops
Drive operational predictability and consistency across all accounts and projects
Support P&L for assigned portfolio, ensuring revenue targets and margin commitments are achieved
Implement performance metrics, utilization tracking, and pricing governance to optimize delivery economics
Identify and eliminate inefficiencies, improving cost-to-serve through proactive resource and engagement management
Lead a team of Delivery Managers across multiple clients and domains
Build a performance-driven culture focused on accountability, collaboration, and continuous improvement
Develop talent pipelines and succession plans to support organizational scalability
Accomplish work objectives through leading and supervising other Toptal team members on the Delivery team
Establish objectives and initiatives for the team, recommend the team’s structure and jobs, and organize, assign, delegate, oversee, and monitor work
Coach and mentor team members, provide feedback, conduct performance reviews, and implement performance improvement plans, if needed
Partner with internal AI and Operations teams to introduce automation and data-driven insights across delivery processes
Implement AI-driven tools for quality monitoring, forecasting, and resource optimization
Champion technology adoption to improve productivity and enhance client outcomes
Qualification
Required
Bachelor's degree is required
15+ years in IT/Professional Services delivery, with at least 5 years in a multi-account or director-level leadership role
5+ years managing global delivery teams
Proven success in managing large delivery portfolios exceeding $50M annually, and complex client engagements
Strong understanding of both project-based and managed services delivery models
Expertise in setting up governance, quality frameworks, and P&L management
Experience leading delivery transformation through technology, automation, or AI platforms
Deep understanding of the Professional Services business model (utilization, margin, SOWs)
Excellent leadership, executive-level client communication, and stakeholder management skills
P&L and financial management experience
Strategic thinker with hands-on execution ability
Data-driven and outcome-oriented
Collaborative, empathetic leader who builds trust and drives accountability
Comfortable leading through change and ambiguity in a fast-scaling environment
Outstanding written and verbal communication skills
Ability to work in a fast-paced, rapidly growing company and handle a wide variety of challenges, deadlines, and a diverse array of contacts
You must be a world-class individual contributor to thrive at Toptal. You will not be here just to tell other people what to do
Benefits
Participation in a 401(k) retirement plan
Medical, dental, and vision health insurance plans
Basic life insurance coverage and short-term and long-term disability coverage
Access to flexible spending, dependent care, and health savings accounts
Access to telehealth virtual doctors
An employee assistance program
Flexible paid time off
Company
Toptal
Toptal is a network of talent in business, design, and technology that enables companies to scale their teams, on demand.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2012-07-01Seed
Leadership Team
Taso Du Val
CEO
Alejandro Rigatuso
Principal Growth Marketing Strategist
Recent News
2025-10-25
Business Insider
2025-10-23
Company data provided by crunchbase