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First National Bank Texas · 1 month ago

Bilingual Unauthorized Disputes Investigations Specialist

Killeen, TX, 76542, United States

Full-time

Onsite

New Grad, Entry Level

First National Bank Texas is seeking a Bilingual Unauthorized Disputes Investigations Specialist to investigate and resolve EFT cases while ensuring compliance with regulations. The role involves analyzing records, interviewing customers, and collaborating with merchants to address disputed transactions.

BankingFinancial ServicesProfessional Services

Responsibilities

Investigate and resolve EFT cases, ensuring Reg. E compliance

Ability to review and analyze bank archival records, public records, and non-public records

Interview customers to obtain additional or clarifying information

Contact merchants to obtain necessary information to investigate disputed transactions

Properly handle customer inquiries regarding an existing or previous dispute

Request chargebacks on applicable transactions to minimize bank loss / retrieve merchant documentation

Review merchant documents and conduct additional research to validate information provided by the merchant against customer information and transaction details to determine liability

Properly submit requests to escalate chargebacks for Pre-Arbitration

Write detailed and concise notes to justify case decisions

Meet daily deadlines and goals

Perform assigned tasks in accordance with regulations, company policies and procedures

Regular and predictable attendance and punctuality

Other duties as assigned

Qualification

EFT case investigationReg. E complianceCustomer interviewingDocument analysisDetail-oriented

Required