Accommodations Plus International · 1 month ago
Customer Support Specialist - Dallas, TX - (Overnight Shift)
Dallas, TX
Full-time
Hybrid
Entry Level
$22/hr - $25/hr
1+ years expAccommodations Plus International is the global leader for crew accommodation solutions, changing the way businesses manage travel. The Customer Support Specialist is responsible for assisting with operational support and customer service components of client requirements, ensuring efficient resolution of client requests and maintaining strong business relationships.
LogisticsTravel Accommodations
Responsibilities
Learn and maintain API procedures for work methodology, reservations systems and ACES. Complete Operations Agent certification process
Process all client requests received by API Operations department via phone, email, fax or through the API systems
Assess all client requirements in order of priority. Ensure hotel and transportation requests are completed
Build and maintain business relationship with clients by providing prompt and accurate service
Alert the correct hierarchy of critical issue(s), which may require management involvement for resolution for client and/or API
Negotiate with vendors (Hotels, Ground Transportation, others) to best support the client and API
Resolve client disagreements in a professional manner. Present facts to support solutions
Ability to work within a team environment or work independently
Punctual and respectful of agreed working hours
Other duties as assigned to assist API in achieving its operational goals and objectives
Qualification
Required
One to two years' experience of airline, hotel and/or travel industry experience is required
Excellent understanding of reservation systems, hotel room blocks/allotments, rate structure, payment forms, and booking processes required
Strong computer skills and working experience with airline and/or hotel reservations systems is a plus
Working knowledge of EXCEL, Word, Outlook and Internet research is required
Knowledge of Ground Transportation reservations
Knowledge of Hotels as a product: hotel chains, categories, and locations
Strong time management, to ensure that work is delivered on time
The ability to prioritize the work provided by others in terms of importance, is imperative to this position
Demonstrate strong communication skills; must be comfortable engaging in a variety of different communicative modes (verbal, non-verbal, and written)
The ability to listen actively is highly important for this job
Must have an interest and ability in serving others
Possess outstanding relationship management and customer service orientation skills
Bilingual English / Spanish is required
Company
Accommodations Plus International
Accommodations Plus International provides crew lodging solutions in airline industry.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
unknownKey Investors
ClearPoint Investment Partners
2025-06-03Acquired
2018-08-21Private Equity
Leadership Team
Richard McLeer
Chief Executive Officer
Tony Kamel
Founder and Chairman
Recent News
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