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Brooks Running · 1 month ago

Retail Training & Development Manager

US, Washington, Seattle

Full-time

Onsite

Mid, Senior Level

$90K/yr - $135K/yr

5+ years exp

Brooks Running is committed to creating gear and experiences that inspire movement. The Retail Training & Development Manager will design and deliver impactful learning experiences for retail employees, developing training programs that promote premium service aligned with the brand while also managing temporary staff at major events.

ApparelFashionManufacturingShoesSporting Goods

Culture & Values

Responsibilities

Own the development, implementation, and evolution of a structured onboarding and ongoing training curriculum that builds the necessary retail skills, drives elevated performance, and ensures consistency across all retail roles and locations

Develop engaging training content across six key pillars: brand, business and benefits, technical product knowledge, sales process, behavioral skills, and people management

Cross-functional partnership with HR, Product, Sales, Legal, and Marketing teams, required to stay informed about product and policy updates

Deliver and lead a mix of in-person, virtual, and self-paced training solutions, customized to meet learner needs at various levels

Partner with Store Managers and Retail Operations to align training priorities with business goals, KPIs, and brand standards

Conduct field visits to observe, coach, and provide feedback to teams and leaders

Work with retail leadership and store managers to manage the training calendar

Create e-learning content in our enterprise Learning Management System (LMS), such as digital trainings, resources, videos, and learning assets that support ongoing education

Maintain, iterate, and evolve training materials to reflect product updates, brand messaging, and process improvements

Track training completion and report out to store managers to garner their support in reaching 100% completion among their employees

Partner with Retail leadership to build and report out on key metrics that track the efficacy and impact of the training program on a store’s overall performance, identifying areas for refinement

Lead the training, onboarding, and management of temporary event staff at Brooks-owned race expos (including runDisney, Houston Marathon, and Berkshire Hathaway)

Ensure temporary cashiers are fully trained on Brooks’ POS system and able to deliver a premium sales and service experience

Provide real-time coaching and operational oversight during event days to uphold brand and service standards

Collaborate with Event Marketing and Retail leadership to ensure seamless integration of training support

Act as a cultural ambassador—bringing the Brooks values to life through every training touchpoint

Build cross-functional relationships with Retail, HR, Marketing, and Product teams to ensure alignment in messaging and customer experience

Model inclusive behaviors and integrate Brooks People Path principles into all training efforts

Qualification

Retail training experienceInstructional designLearning management softwarePOS systems trainingPresentation skillsCoaching skillsPassion for runningOrganizational skillsInterpersonal skills

Required

Bachelor's degree in Communication, Business, or related fields OR equivalent experience and education

5+ years of experience in retail training, learning and development, or retail management with a focus on team development

Experience in planning, building, managing, and facilitating training programs across sales, product knowledge, and customer experience

Proficient in instructional design, learning management software (LMS), and communication tools

Excellent presentation, coaching, and facilitation skills

Highly organized and detail-oriented, with the ability to manage multiple projects and timelines

Experience training teams on POS systems and retail technology platforms

Excellent interpersonal skills that inspire and build trust, resulting in effective training sessions with retail staff members

Able to travel regularly to stores and events nationwide (estimated 50%)

Deep belief in Brooks' mission and values, and a natural enthusiasm for empowering others

Embraces and lives the Brooks values!

Preferred

Passion for performance running and familiarity with premium footwear and apparel

Benefits

Medical, dental, vision, life and AD&D insurance

Disability insurance

HSA and employer contribution

FSA

Family & fertility assistance

401K Savings Plan and match

Employee assistance program

Transportation assistance

Generous time off, including three to five weeks of paid time off

Eleven paid holidays

Paid sick and parental leave

Annual bonus based on company performance

Product discounts

Employee recognition

Fitness discounts

Volunteer and donation benefits

Company

Brooks Running

Glassdoor4.3

Brooks Running designs and manufactures high-performance running shoes, apparel, and accessories for both male and female runners. It is a sub-organization of Berkshire Hathaway.

Founded in 1914

Seattle, Washington, USA

1001-5000 employees