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Flex · 3 months ago

Sr Dir, Global Program Management

USA, TX, Austin

Full-time

Onsite

Director/Executive

9+ years exp

Flex is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world. The Sr Director, Global Program Management role is responsible for developing corporate, global and organizational policies, and directing cross functional activities to deliver quality programs to external customers, ensuring customer satisfaction and retention to generate growth for the business.

ElectronicsManufacturingProduct Design

No H1B

Responsibilities

Support the program team in the guidance of clients by developing strategic plans, goals, timelines, and measures of success for implementing contracted Flex’s products and services. Act as the primary point of contact between the business and its clients

Oversee the scheduling, coordination and implementation of contracted Flex’s products and services for assigned clients

Coordinate with the client and Flex operations to determine data requirements, production schedule and deliverables as required

Ensure effective communication of strategy as required between cross functional teams to ensure project / product or service has a smooth and timely transition through all phases of documented development processes

Work with the Director and Management team with regard to coordination of team members to ensure key metrics are monitored per account and that customer satisfaction is closely monitored

Innovate and authorize projects using broad and far vision and expertise in customer requirements to improve and/or extend the value proposition to existing customers, linking them more firmly to Flex

Participate in and/or support major contract negotiations

Be responsible to drive, collaborate and steer business development activities to win replacement and growth business

Provide business proposal support and inputs for existing and new business

Monitor and support the program team to ensure an effective use of and participation in Quarterly Business Review process

Implement appropriate HR strategies and actions to recruit and retain a qualified and motivated workforce