Domino Printing Sciences · 7 hours ago
Customer Service Engineer - Cincinnati, OH
Gurnee, IL
Full-time
Hybrid
Entry, Mid Level
$60K/yr - $70K/yr
2+ years expDomino Printing Sciences is a company that specializes in printing equipment. They are seeking a Customer Service Engineer responsible for providing field service and technical support for Domino printing equipment, while also managing customer relationships and contributing to the support team.
PrintingProfessional Services
Responsibilities
Travel to locations including customers, vendors, and Domino offices
Provide field service for Domino printing equipment at customer sites in and around the designated territory with regular travel throughout other parts of the United States of America
Provide onsite technical training on operation, repair and maintenance of Domino products
Diagnose troubleshoot and repair system problems at customer sites
Carryout preventative maintenance service to maximize uptime in line with customer production schedules and equipment specifications
Provide telephone technical support including rotational after-hours, weekends and holidays on call
Provide customer management through commercial awareness, focusing on retention and growth
Displays total account management by focusing on what needs to be done and taking the appropriate action
Initiate proactive action on behalf of the customer
Provide closed loop feedback on all escalated customer actions
Develop customer relationships that breed loyalty
Actively promote the features and benefits of Domino product and aftermarket range
Actively engage other areas of the business when opportunities exist
Understand the customers’ needs and aligning DAI resources to deliver value
Contribute positively and proactively to the Domino support team
Work well with sales and the internal organization
Contribute positively to the development of the DAI organization
Represent Domino in a professional manner at all times
Fully participate in company meetings including department specific meetings
Provide effective communication to functional relationship groups
Be available and responsive to answer queries from sales force regarding fundamental, technical and integration capabilities
Provide timely response to internal and external customers. Internal customers are defined as any Domino Entity; external customers are defined as any Domino customer
Manage Domino parts inventory for accuracy and install base profile
Qualification
Required
Associates degree in electronics or equivalent military experience required
Valid Driver's License required
Excellent Communication Skills
Able to work with different levels of employees/customers
Good time management
Strong analytical and problem-solving skills
Ability to prioritize tasks and to delegate them when appropriate
Self-motivated/organized, and operates without the need for direct supervision/guidance
Preferred
At least 2 years of related field service experience preferred
Benefits
3 medical plans, Traditional PPO, Value PPO and High Deductible Health Plan with a Health Savings Account
Flexible Spending Accounts
Dental and Vision Plans
Company paid Life and AD&D Insurance, short-term and long-term disability insurance.
Voluntary life and AD&D insurance for employees and eligible dependents
401(k) Retirement Plan with generous employer match
Voluntary benefits such as pet insurance, legal assistance and Aflac
Vacation, Sick Days, Floating Holidays and Company Holidays
Annual Bonus
Summer Friday Program that runs from May to October
Company closure between Christmas and New Years
Hybrid or fully remote work schedules
Company
Domino Printing Sciences
At Domino Printing Sciences we do more.
Founded in 1982Rambouillet, Picardie, FRA
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Linda Hemsley
PA to Group HR Director & CEO
Robert Pulford
CEO
Company data provided by crunchbase