DXC Technology · 9 hours ago
Senior Analyst, BPS Learning & Operational Support
Nashville, TN
Full-time
Hybrid
Senior LevelDXC Technology is committed to fostering an inclusive environment where everyone can thrive. The Senior Analyst in BPS Learning & Operational Support will analyze business processes to improve customer satisfaction and provide support in process optimization initiatives, while also assisting in training initiatives and collaborating with stakeholders.
AnalyticsConsultingInformation TechnologyInsurTechOutsourcingSecuritySoftware Engineering
Responsibilities
Analyze business processes to identify areas for improvement that enhance customer and client satisfaction
Provide support in process optimization initiatives under the guidance of senior team members
Document process changes and improvements for future reference
Communicate process-related insights and recommendations to stakeholders
Collect and analyze performance data to evaluate customer satisfaction
Assist in creating and maintaining training initiatives, including:
Curriculum development
Documentation and instructional materials
Planning and scheduling training sessions
Communication strategies for training rollouts
Collaborate with subject matter experts to ensure training content aligns with business goals
Work closely with team members on project tasks to ensure successful execution
Learn and apply process optimization methodologies effectively
Stay informed about industry trends and best practices related to customer experience and training
Qualification
Required
Analyze business processes to identify areas for improvement that enhance customer and client satisfaction
Provide support in process optimization initiatives under the guidance of senior team members
Document process changes and improvements for future reference
Communicate process-related insights and recommendations to stakeholders
Collect and analyze performance data to evaluate customer satisfaction
Assist in creating and maintaining training initiatives, including: Curriculum development, Documentation and instructional materials, Planning and scheduling training sessions, Communication strategies for training rollouts
Collaborate with subject matter experts to ensure training content aligns with business goals
Work closely with team members on project tasks to ensure successful execution
Learn and apply process optimization methodologies effectively
Stay informed about industry trends and best practices related to customer experience and training
Company
DXC Technology
DXC Technology is an IT and consulting services company that offers insurance software, security, and application development services.
Founded in 2017
10001+ employees
H1B Sponsorship
DXC Technology has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (51)
2024 (78)
2023 (175)
2022 (146)
2021 (123)
2020 (183)
Funding
Current Stage
Public CompanyTotal Funding
$755.01M2025-12-02Post Ipo Debt· $755.01M
2017-04-03IPO
Leadership Team
Raul Fernandez
President and Chief Executive Officer
Kaveri Camire
SVP and Chief Marketing Officer
Recent News
Company data provided by crunchbase