Datadog · 1 month ago
Technical Account Manager 2 - New York
New York, New York, USA
Full-time
Hybrid
Mid, Senior Level
$100K/yr - $148K/yrDatadog is a global SaaS business focused on enabling digital transformation and infrastructure monitoring. The Technical Account Manager (TAM) role involves providing hands-on technical services to clients, ensuring customer success, and advocating for their needs within the organization.
AnalyticsCloud ComputingCloud Data ServicesCloud InfrastructureData ManagementDevOpsProductivity ToolsSaaS
Responsibilities
Advise on technical support and product adoption for customers in line with pre-sales, post-sales and the renewal processes
Analyze customer’s IT Operations environment on a regular basis and provide recommendations that will maximize Datadog’s value
Be the customer’s advocate by knowing their goals and use cases then suggesting process changes, product adoption, configuration and additional features to meet their requirements
Participate and prepare for Monthly and Quarterly Business Reviews with customers
Collaborate with Datadog’s product management, engineering and technical services teams to help identify new features and products
Continuously evolve best practice to technical product adoption and customer success
Qualification
Required
Someone with a solid technical grounding and hands-on experience of IT Operations
Confident in your hands on experience AWS, Azure or GCP
Comfortable scripting languages like Python, Javascript, Ruby, Perl, Go, PHP, or Chef/Puppet etc
Skilled in using CI/CD tools e.g. Jenkins, Gitlab etc
Knowledgeable about Containerization tools e.g. Docker, Kubernetes or Rancher etc
Able to sit up to 4 hours, traveling to and from client sites
Able to travel via auto, train or air up to 30% of the time
Previous experience working as a TAM supporting mid-market and/or Enterprise customers in the cloud space
Experienced using Datadog and/or other cloud monitoring tools
Benefits
Best-in-breed onboarding
Generous global benefits
Intra-departmental mentor and buddy program for in-house networking
New hire stock equity (RSUs) and employee stock purchase plan (ESPP)
Continuous professional development, product training, and career pathing
An inclusive company culture, able to join our Community Guilds and Inclusion Talks
Healthcare
Dental
Parental planning
Mental health benefits
A 401(k) plan and match
Paid time off
Fitness reimbursements
A discounted employee stock purchase plan
Company
Datadog
Datadog is an observability and security platform that offers infrastructure, applications, software development, and monitoring services.
Founded in 2010
1001-5000 employees
H1B Sponsorship
Datadog has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (123)
2024 (66)
2023 (45)
2022 (53)
2021 (31)
2020 (29)
Funding
Current Stage
Public CompanyTotal Funding
$1.02BKey Investors
ICONIQ GrowthIndex VenturesOpenView
2024-12-09Post Ipo Debt· $870M
2020-05-28Post Ipo Debt
2019-09-19IPO
Leadership Team
Olivier Pomel
Co-founder, CEO
Alexis Le-Quoc
Co-founder & CTO
Recent News
The Motley Fool
2026-01-05
Company data provided by crunchbase