TSMC · 1 month ago
Infrastructure Services and Management IT Firstline Technician
Phoenix, AZ
Full-time
Hybrid
New Grad, Entry LevelTSMC Arizona offers an opportunity to work at the most advanced semiconductor fab in the United States. The role involves monitoring and providing fast recovery of vital infrastructure services and systems, ensuring minimal impact to users.
Consumer ElectronicsElectronicsManufacturingProduct DesignSemiconductor
Responsibilities
Troubleshoot alerts with the help of standard operational procedures (SOP) and escalate to 2nd line if unable to resolve
Administer quick recovery procedures using both remote and onsite options to minimize impact to Fab and Office users
Work with 2nd line support personnel to find and implement fixes or workarounds
Develop or review Standard Operational Procedure documents
Assist with opening, tracking, and if asked follow-up of repair cases
Provide occasional escort to vendors for onsite repairs
Work with cabling and network teams to resolve FAB Tool connectivity issues
Provide training and or feedback for critical events
Provide occasional support for business or office users when needed
Qualification
Required
Excellent communication and collaboration skills to work effectively with cross-functional teams
Flexibility to work on a compressed rotating work week schedule including nights and holidays
Associate degree or equivalent work experience
Prior experience working on IT Helpdesk, or similar technical function is a plus
Strong ability to communicate technical problems
Able to work with remotely with 2nd line support personnel to resolve high visibility/outage causing cases
Excellent problem-solving and troubleshooting skills
Preferred
Background in semiconductor industry is preferred, but not required
Benefits
Medical, Dental, and Vision Plans: Choose the options that best fit your and your family’s needs.
Income-Protection Programs: Financial assistance during injury or illness.
401(k) Retirement Savings Plan: Secure your financial future with competitive employer contributions.
Paid Time-Off Programs and Holidays: Recharge and spend quality time with loved ones.
Company
TSMC
Established in 1987, TSMC is the world's first dedicated semiconductor foundry.
Founded in 1987
10001+ employees
H1B Sponsorship
TSMC has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (49)
2024 (27)
2023 (30)
2022 (17)
2021 (31)
2020 (35)
Funding
Current Stage
Public CompanyTotal Funding
$14.2BKey Investors
U.S. Department of CommerceBerkshire Hathaway
2024-04-08Grant· $6.6B
2024-01-01Acquired
2022-09-30Post Ipo Equity· $4.1B
Leadership Team
Morris Chang
Founder, Chairman & CEO
Peter M. Cleveland
Senior Vice President
Recent News
Channel NewsAsia
2026-01-12
2026-01-11
Company data provided by crunchbase