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Magic · 3 months ago

Mandarin Speaking Customer Support Representative - Freelance, Remote

United States

Full-time

Remote

Entry Level

$7/hr - $7/hr

1+ years exp

Magic is a company that connects top remote talent with fast-growing businesses, and they are seeking a Mandarin Speaking Customer Support Representative to enhance their customer service operations. This role will provide bilingual support to students and parents, ensuring effective communication and coordination of class schedules to improve overall customer satisfaction.

AppsArtificial Intelligence (AI)B2BCustomer ServiceMessagingMobileOutsourcingTask ManagementVirtual Assistant

Responsibilities

Respond to emails and chats from students and parents in Mandarin and English

Conduct occasional follow-up calls to confirm attendance or clarify questions

Maintain professional, empathetic, and brand-aligned communication

Coordinate class schedules and add confirmed classes to shared calendars

Verify time zones and avoid conflicts; ensure calendar accuracy and updates

Send reminders and confirmations to reduce no-shows

Review student profiles to confirm enrollment, placement, and class details

Follow up with parents and students to ensure they join scheduled meetings/classes

Capture notes and context from interactions for continuity of support

Share timely updates with instructor groups via internal channels (GChat)

Escalate issues, schedule changes, and special requests to the appropriate teams

Keep accurate logs and status updates to support team alignment

Adhere to SOPs, SLAs, and data entry standards with high attention to detail

Proactively flag common questions to improve FAQs and templates

Identify opportunities to streamline workflows and enhance customer experience

Qualification

Customer service experienceBilingual in MandarinEnglishCalendar managementGoogle WorkspaceTech-savvyOrganizational skillsCommunication skillsInterpersonal skillsDetail-oriented