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The Reynolds and Reynolds Company · 2 hours ago

Customer Service Representative - Automotive

Des Moines, IA

Full-time

Onsite

New Grad, Entry Level

American Guardian Warranty Services, Inc. (AGWS), an affiliate of Reynolds and Reynolds, is looking for a Customer Service Representative - Automotive to join their growing team. In this role, you will assist customers with questions related to maintenance claims and help them understand their contracts.

AutomotiveRetailSales

Responsibilities

Reviewing automotive contracts and evaluating maintenance claims

Obtaining any needed documentation from the customer to assist with processing maintenance claims

Assisting customers with general questions related to their contracts, and going over provisions on contracts

Using the AGWS system to log notes and input documentation

Qualification

Customer service skillsAutomotive experienceTechnical certificationTyping speed 30 WPMBilingual English/SpanishMultitasking skillsPhone skillsASE certifications

Required

Strong customer service and phone skills

Must be able to type a minimum of 30 WPM

Strong multitasking skills

Preferred

Technical certification or degree preferred

Previous automotive experience in service or automotive related customer service is a plus

ASE certifications a plus

Bilingual in English/Spanish preferred

Benefits

Medical, dental, vision, life insurance, and a health savings account

401(k) with up to 6% matching

Professional development and training

Promotion from within

Paid vacation and sick days

Eight paid holidays

Referral bonuses

Company

The Reynolds and Reynolds Company

Glassdoor3.3

Founded in Dayton, Ohio in 1866, Reynolds and Reynolds is a leading provider of automobile dealership software, services, and forms to help dealerships deliver better results and transform the customer experience.

Founded in 1866