Plata Schott Law · 1 month ago
IT Internal Support Specialist - Middle/Middle+
Worldwide
Full-time
Onsite
Entry, Mid Level
2+ years expPlatacard is a company focused on innovative financial solutions, and they are seeking an IT Internal Support Specialist to manage technical issues and ensure smooth operations for employees. The role involves handling support tickets, conducting onboarding, managing system access, and maintaining documentation while ensuring excellent customer service.
Law Practice
Responsibilities
Handle and resolve daily tickets in Jira Service Management
Provide technical support to company employees via Service Desk and direct requests in Slack
Conduct onboarding and offboarding (create and deactivate user accounts, issue and return equipment, set up workstations and access rights, etc.)
Manage access to corporate systems (Active Directory, Google Workspace, Microsoft 365, VPN, Atlassian, Miro, Zoom, MS Office 365, and others)
Maintain and update the knowledge base and document standard procedures
Monitor the technical condition of equipment and office hubs in company locations
Participate in strategic tasks and projects
Ensure a high level of customer service and proactive communication with users
Qualification
Required
2+ years of experience as an IT Support / Service Desk Specialist
Understanding of Incident / Request / Access Management principles
Skills in diagnosing and troubleshooting hardware and software issues
Experience working with ticketing systems (Jira Service Management, Zendesk, Freshservice, etc.)
Proficiency in Active Directory, Google Workspace, and Microsoft 365
Experience working with MDM systems (Intune, JAMF, Apple Business Manager)
Strong communication skills, customer orientation, and stress resilience
B1 or higher English level for effective communication with an international team
Preferred
Experience working in an international distributed team
Basic knowledge of ITIL (Information Technology Infrastructure Library)
Participation in support process automation projects
Experience with VPN, SaaS management, and security platforms
Understanding of role-based access control (RBAC) principles
Awareness of corporate security standards and adherence to them
Benefits
Relocation support to one of our hubs — Cyprus, Spain, Serbia or Kazakhstan — with assistance for the employee and their family
Flexible work from one of our offices or remote
Healthcare Coverage
Education Budget: Language lessons, professional training and certifications
Wellness Budget: Mental health and fitness activity reimbursements
Vacation policy: 20 days of annual leave and paid sick leave
Company
Plata Schott Law
We have dedicated our careers to becoming experts in the areas that we practice: Juvenile Law, Criminal Defense, and Personal Injury Litigation.
2-10 employees
Funding
Current Stage
Early StageLeadership Team
Belkis Plata
Partner
Shannon B. Schott
Partner
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