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Empower Rental Group · 1 month ago

Field Service Technician (Level 4)

Birmingham, AL, USA

Full-time

Onsite

Senior Level

5+ years exp

Empower Rental Group is a family of local equipment rental providers across the Southeastern US that is looking for a self-motivated Field Service Technician for their Alabama location. The technician will operate with a high degree of autonomy, managing their schedule and making critical decisions in the field while ensuring customer equipment runs flawlessly.

AutomotiveRentalWholesale

Responsibilities

Travel to customer job sites to perform urgent service calls, complex diagnostics, and emergency repairs on our diverse fleet of heavy equipment

Diagnose complex issues with heavy equipment powertrain, hydraulic, and electrical systems using a computer analyzer and traditional troubleshooting methods

Completes complex repairs to the fleet

Completes repairs on company vehicles

Take pride in maintaining and stocking your company-provided service truck to ensure you are prepared for any challenge

Execute scheduled preventative maintenance (PMs) and routine inspections at customer locations to prevent issues before they start

Completes preventative maintenance such as changing filters, checking fluids, and filling tires

Complete inspections

Utilize a company-provided laptop or tablet to accurately manage work orders, look up parts, and document all repairs and services in a timely manner

Professionally communicate with customers on-site, providing updates, explaining repairs, and training them on the proper use of equipment to ensure their success

Assists customers with loading and unloading fleet orders

Assists customers with questions/customer service as applicable

When not in the field, you will assist the in-house team with more complex repairs and help mentor other technicians

May perform repairs on the small fleet

Complete standard repairs to the fleet

Assists other mechanics with tasks such as lifting or moving heavy objects

Completes any type of work with supervision

Assists in driving a continuous improvement strategy within the business to result in ongoing incremental gains in quality and efficiency

Maintains a safe work environment and is committed to adhering to all company and customer-site safety policies

Demonstrates behaviors aligned with the Company’s Core Values at all times

Performs other related duties as assigned

Qualification

Heavy equipment diagnosticsHydraulic systems knowledgeElectrical systems knowledgeDiesel engines knowledgeCustomer service skillsMobile technology proficiencySafety adherenceMechanical tools ownershipSelf-starterTime managementTeam collaboration

Required

Over 5 years of hands-on experience diagnosing and repairing heavy construction and/or aerial lift equipment. Experience with major brands is a plus

A Valid Driver's License and the Ability to Drive Company Vehicles per Insurance Requirements may be required on a case-by-case basis, depending on branch needs

Excellent Customer Service Skills – for both internal and external customers

Self-starter who can work effectively with minimal supervision and manage your time and priorities in a dynamic field environment

Knowledge of diesel engines, diagnostics, powertrain, hydraulic, and electrical systems

Must be proficient with modern diagnostic tools and comfortable using mobile technology for work orders and documentation

Completes rental equipment preparation by the delivery date

Maintains a ready line

Achieves quality standards

A must-have own set of comprehensive mechanical tools is required