Atlantic Plywood Corporation ยท 4 hours ago
Customer Service & Sales Support Representative
South Windsor, CT
Full-time
Onsite
New Grad, Entry LevelAtlantic Plywood Corporation is seeking a Customer Service Representative responsible for providing customer service to both internal and external customers. The role involves maintaining positive relationships with customers, managing sales orders, and ensuring customer satisfaction through effective communication and support.
Manufacturing
Hiring Manager
Ben Ziegler
Responsibilities
Always maintain a positive and professional attitude towards customers and co-workers
Enter sales orders received via phone, email, or sales rep
Communicate with customer through various channels regarding shipping, invoice and back orders
Ensure customer satisfaction and provide professional customer support
Achieve product, technical, and territory knowledge
Responsible for servicing and supporting existing accounts
Handle complaints, provide appropriate solutions and alternatives to meet customer needs
Building sustainable relationships with customers and co-workers
Responsible to run variety of daily and weekly reports
Manage large volume of inbound call and orders
Will assist CSRs with order entry, phone calls, and reports
Qualification
Required
Strong customer service skills both in person and virtually
Self-motivated and functions well independently as well as within in a team
Comfortable in fast paced environment
Superior organizational and time management skills
Microsoft Office experience
Track record of high performance in fast paced environment
Proven customer service experience
Proficient with Microsoft office products
Inbound and outbound call experience
Preferred
Infor experience preferred
Benefits
Medical, Dental, Vison
Life, Short- & Long-Term Disability
Optional Voluntary Benefits
Employee Stock Ownership Plan (ESOP)
401K
Company
Atlantic Plywood Corporation
Atlantic Plywood Corporation is a wholesale company that offers hardwood, plywood, and panel products.
Founded in 1974
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase