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Acuity, Inc. · 3 days ago

ServiceNow ITSM Senior Developer

Reston, VA

Full-time

Onsite

Senior Level

5+ years exp

Acuity, Inc. is a leading management and technology consulting firm specializing in serving the federal government. They are seeking a technically advanced ServiceNow ITSM Senior Developer to support high-impact federal engagements, focusing on building scalable, compliant, and automation-rich solutions on the ServiceNow platform.

Cyber SecurityInformation Technology

Comp. & Benefits

No H1B

U.S. Citizen Only

Responsibilities

Lead configuration and engineering of ServiceNow ITSM, ITOM, and CMDB modules, including Discovery, Service Mapping, Event Management, and CI lifecycle workflows

Design and develop scalable automation using Flow Designer, Business Rules, Script Includes, and UI Policies, optimizing operational efficiency and user experience

Build and maintain custom Service Portal components using Bootstrap, AngularJS, and core ServiceNow technologies, with accessibility compliance (508/WCAG) in mind

Architect and implement integrations with third-party systems using REST, SOAP, and MID Server patterns, with robust error handling and data validation

Maintain CMDB accuracy and integrity through reconciliation rules, transform maps, dependency mapping, and automated CI discovery

Enforce platform governance by managing configuration consistency across dev, test, staging, and production environments; support version control, rollback planning, and update set hygiene

Participate in Agile ceremonies, contribute to backlog refinement, and drive sprint-based delivery of tested, production-ready features

Conduct stakeholder workshops, translate functional needs into technical specifications, and deliver demos that drive user adoption and business alignment

Serve as a platform SME, mentoring junior developers, reviewing code for security and performance, and advising on ServiceNow roadmap alignment with agency goals

Qualification

ServiceNowITSMITOMCMDBJavaScriptREST/SOAP APIsAgileStakeholder EngagementCommunication Skills

Required

5 or more years of hands-on experience developing and configuring solutions on the ServiceNow Platform, with a focus on enterprise-scale environments

2 or more years of direct configuration experience with IT Service Management (ITSM) and IT Operations Management (ITOM) modules, including workflows, request models, incident/problem/change, and operational visibility features

Bachelor's degree in Computer Science, Information Systems, Engineering, Business, or equivalent experience in a related technical field

Proficient in ServiceNow development using JavaScript, Jelly, REST/SOAP APIs, XML, HTML, and CSS

Strong expertise in CMDB architecture, including CI classes, discovery patterns, reconciliation rules, and service dependency mapping

Deep experience configuring out-of-the-box and custom solutions, including business rules, script includes, UI policies, and Flow Designer

Proven ability to lead and facilitate stakeholder workshops, conduct platform demos, and translate business needs into technical solutions

Excellent written and verbal communication skills with experience supporting both technical teams and business stakeholders

Customer-facing experience in solution delivery, production support, or platform sustainment

US Citizen with the ability to obtain a public trust clearance

Preferred

Experience delivering ServiceNow solutions in a federal or public sector environment, including working within compliance or audit frameworks

Hands-on experience with ServiceNow Discovery, Event Management, Service Mapping, and CMDB health dashboards

Familiarity with managing multiple ServiceNow environments and implementing configuration control, release governance, and update set lifecycle processes

Knowledge of the ServiceNow upgrade lifecycle and experience validating platform compatibility during version transitions

Experience developing or administering Service Portal, including widget customization and responsive design using Bootstrap and AngularJS

Understanding of 508 accessibility standards and applying them in form, portal, or catalog design

Exposure to agile delivery methods such as Scrum, with participation in sprint planning, backlog grooming, and iterative release cycles

Familiarity with ServiceNow Performance Analytics, CMDB Health Dashboards, and operational reporting tools