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JACK Entertainment · 1 month ago

Payment & Fraud Analyst

Cleveland, OH

Full-time

Onsite

New Grad, Entry Level

JACK Entertainment is a company focused on providing exceptional gaming experiences, and they are seeking a Payment & Fraud Analyst. The role involves reviewing payment activities, analyzing player behavior, and preparing reports to support business outcomes while collaborating with various teams to enhance the player experience.

Gambling & Casinos

Responsibilities

Review and process payment activities

Monitor deposit and withdrawal queues and prevent high-risk transactions

Analyze player behavior through payment gateway data to draw conclusions and recommendations

Performing high-level analysis over large datasets to produce insights that enable better business outcomes

Preparing reports for the leadership team that identifies trends, patterns, and predictions using relevant data

Analyze fraud and transactions reports

Dispute chargeback

Communicate with third-party vendors to solve problems

Work across multiple teams to improve the player experience

Troubleshoot any technical issues and collaborate with first level technical support as needed

Collaborate with Accounting, IT and Product teams to achieve betJACK’s goals

Maintain general payment industry knowledge, challenge the status quo, and apply best practices or new ideas

Qualification

Fraud preventionAdvanced MS ExcelAnalytical capabilitiesProblem solvingTeam-based mindset

Required

Bachelor's degree

Advance MS Excel skills

Analytical capabilities necessary to comprehend metrics and identify key drivers for improving performance

Experience with Fraud prevention and chargeback dispute

Goal-driven with strong problem solving and organizational skills

Team-based mindset and a self-starter with the ability to positively influence team members

Ability to quickly understand business problems, distil into analytics and reporting that provides actionable intelligence for the broader betJACK organization

Availability to work flexible hours, including evenings and weekends

At least 21 years of age