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GHP Management · 1 month ago

CUSTOMER CARE SPECIALIST - Temporary

Ontario, CA

Contract

Onsite

Entry Level

$18/hr - $20/hr

1+ years exp

GHP Management Corporation is seeking a Temporary Customer Care Specialist to enhance the living experience for residents. This role involves serving as the first point of contact for resident interactions, addressing inquiries, and promoting positive relations within the community.

Property DevelopmentProperty ManagementReal Estate

No H1B

Responsibilities

Acts as first level of contact for all resident inquiries, service requests and concerns

Creates a sense of community and an outstanding living experience for residents

Resolution driven and promotes positive, proactive resident relations

Mediate residents’ conflicts and provide recommended alternative solutions to management for consideration

Efficiently handle resident requests and concerns

Contributes to resident retention efforts through service delivery and participation in resident events and resident outreach

Assists with all inquiries including move-in process, resident requests, follow-up, administration, renewal process and move-out process

Demonstrates service excellence through the demonstration of company values, our employee promise, policies and initiatives

Plan and host community events

Utilizes social media outlets (YELP, Google, Facebook etc.) to engage residents as assigned

Contributes to the resident renewal process by acting in a sales capacity to present renewal options to residents

Qualification

Customer serviceConflict mediationSocial media engagementProperty management experienceMultitaskingGeneral computer skillsAttention to detailTeam-oriented mindsetCommunication skills

Required

Acts as first level of contact for all resident inquiries, service requests and concerns

Creates a sense of community and an outstanding living experience for residents

Resolution driven and promotes positive, proactive resident relations

Mediate residents' conflicts and provide recommended alternative solutions to management for consideration

Efficiently handle resident requests and concerns

Contributes to resident retention efforts through service delivery and participation in resident events and resident outreach

Assists with all inquiries including move-in process, resident requests, follow-up, administration, renewal process and move-out process

Demonstrates service excellence through the demonstration of company values, our employee promise, policies and initiatives

Plan and host community events

Utilizes social media outlets (YELP, Google, Facebook etc.) to engage residents as assigned

Contributes to the resident renewal process by acting in a sales capacity to present renewal options to residents

Desire to deliver an exceptional resident and colleague experience in a fast-paced, high-energy environment

Personable, positive, team-oriented mindset

Ability to multitask, work independently, manage competing requests and priorities

High school diploma or equivalent experience

General computer skills required

Regular and physical attendance is required

Frequently move/traverse, ascend/descend stairs in/around apartment homes and community

Constantly positions self to bend, stoop, reach, lift

Occasionally lift/move/carry up to 25lbs with/without assistance

Frequently lift/move/carry 5lbs

Constantly communicate, converse and exchange information with coworkers, vendors, residents and visitors

Ability to remain in a stationary position for extended periods of time

Constantly operates computer, 10-key and other office productivity machinery

Constantly works in low to moderate noise levels

Constantly works in outdoor weather conditions

Reading

Writing

Ability to communicate clearly

Ability to deal with complex issues; and

Attention to detail

Must have unrestricted work authorization to work in the United States; and

Must be willing to submit to a background investigation

Preferred

1-3 years' experience in customer relations within Property Management or similar industry and or 2-3 years combination of customer relations in retail, hospitality property management preferred

Knowledge of Fair Housing preferred