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RealManage · 1 month ago

Onsite Concierge - Evenings (530 East Central Condo)

Orlando, FL, USA

Full-time

Onsite

New Grad, Entry Level

$18/hr - $20/hr

RealManage is a company that specializes in the management of community associations with onsite staff. They are seeking an Onsite Concierge to manage the lobby area, greet residents and guests, and enforce building access policies while providing exceptional customer service.

Real Estate

Responsibilities

Manage the Motor Lobby desk, lobby area, and visitor parking area

Greet resident/guest/vendor professionally, by standing and acknowledging them

Professionally respond to incoming telephone calls from residents

Routinely familiarize themselves with building rules, policies & procedures

Follow current Access Policy, ensuring all visitors to include resident guests and contractors have been authorized to enter the building

Enforce and control building access policies and procedures

Monitor surveillance cameras as needed and enforce rules, policies & procedures for resident/guest use of common areas and/or suspicious activity. Concierge should not allow the loitering of unknown person(s)

Encourage a sense of community and assist residents as needed, following the protocols above, regarding leaving the service desk unattended

Direct residents and visiting guests to Plaza Level Resident Services Office during business hours to guide them on building rules and conduct

Assist residents and contractors in utilizing the service elevator for maintenance, repairs, and move-in/out

Respond to resident complaints and/or concerns. When appropriate, refer issues to the General Manager or maintenance staff

At the end of each shift, Concierge should provide a brief summary of events to the incoming Concierge and an update on building issues

Write detailed incident reports of significant events or activities, follow policy and procedure

Maintain a daily log of events

Maintain a clean work area

Perform other duties as assigned by the General Manager

Qualification

Customer service experienceConcierge experienceVerbal communication skillsWritten communication skillsAttention to guest needsTeamworkWork under pressureProfessional presentation

Required

High school diploma or GED required

Previous customer-related experience required

Must possess a professional presentation with white glove service when residents and guests enter the building, including, but not limited to, standing when they enter, welcoming them by name, and offering assistance to access elevators, etc

Must possess outstanding guest service, skills, and sophisticated verbal & written communication skills

Highly responsible & reliable

Ability to work well under pressure in a fast-paced environment

Ability to work cohesively with fellow colleagues as part of a team

Ability to focus attention on guest needs, remaining calm and courteous at all times