Related Affordable · 2 days ago
Operations Technology Customer Support Team Lead
United States
Full-time
Remote
Mid, Senior Level
$95K/yr - $110K/yr
5+ years expRelated Affordable is a nationwide leader in managing a diverse portfolio of multifamily housing developments. The Operations Technology Customer Support Team Lead will oversee the Operations Technology Service Desk, manage property management system tickets, and collaborate with the Customer Support Manager on various projects to ensure operational excellence.
Real Estate
Responsibilities
Ensure all support issues are logged and resolved or assigned appropriately within the service desk system, prioritizing tasks and addressing recurring issues efficiently
Troubleshoot and support RAM regional staff with property management system software inquiries, coordinating meetings with super users and regional staff to resolve site-specific issues
Provide comprehensive support for all property management system products and address system-wide issues in collaboration with vendors, ensuring effective communication with business users
Draft and distribute communications regarding best practices, system updates, and notifications during outages or global issues
Attend regular meetings with support staff to focus on system analysis, improvements, and standards
Stay updated on policy changes and ensure updates are communicated effectively regarding system-level documentation and processes
Perform additional duties and contribute to special projects as assigned by the Customer Support Manager
Qualification
Required
5+ years of experience in operations, IT support, or helpdesk management, preferably within property management or affordable housing
Expertise in property management systems
Knowledge of regulatory compliance for property management systems, including LIHTC and HUD programs
Strong leadership skills with experience supervising a team and driving performance
Excellent attention to detail and the ability to manage and prioritize multiple tasks effectively
Strong communication skills with the ability to effectively engage with diverse employee populations
Dedicated to exceeding expectations, leading by example, and by providing exceptional service
Willingness to embrace feedback and continuously improve
Demonstrates accountability and reliability by taking full ownership of projects and outcomes, prioritizing precision and attention to detail, and approaching challenges with grit, resilience, and proactive problem-solving, while continuously engaging in learning and development to enhance performance; fosters collaboration and a resident-centered environment, ensuring empathy, respect, and cross-functional success in all interactions
Benefits
Lots of paid time off (19+ days!) – we value your life outside of work.
Customizable total rewards package – pick from our medical, vision and dental options, along with our life insurance and an Employee Assistance Program.
Financial wellness perks to set you up for success - such as 401(k), FSA & HSA, employer-paid life and AD&D insurance; paid leave & disability programs
Mental health resources, such as counseling, are available to our team members
Fertility benefits – such as surrogacy, adoption assistance and more!
Paid time off to volunteer and we will match your charitable donations! We are a passionate team making real impact on the world!
Grow with us – learning & training programs; tuition & certification reimbursement; internal advancement opportunities are available…and so much more.
Company
Related Affordable
Related Affordable is the division of Related Companies that develops, acquires and preserves affordable housing throughout the nation.
1001-5000 employees
H1B Sponsorship
Related Affordable has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (5)
2024 (2)
2023 (1)
2022 (2)
2021 (2)
Funding
Current Stage
Late StageCompany data provided by crunchbase