Coalition for Responsible Community Development · 2 days ago
Program Manager
Los Angeles, CA
Full-time
Onsite
Senior Level
$70K/yr - $80K/yr
5+ years expCoalition for Responsible Community Development is seeking a Program Manager to supervise and direct a team of service delivery staff, volunteers, and interns. The role involves coordinating services for participants, managing relationships with service providers, and implementing programming that supports educational and employment goals.
CommunitiesEducationNon ProfitReal Estate
Responsibilities
Supervise and direct a team of service delivery staff, volunteers, and interns to help individuals in establishing educational goals, access occupational skill training leading to career pathway and securing employment opportunities that lead to family sustaining wages
Coordinate services offered to enrolled participants and manage relationships with service providers to improve soft skills, hard skills, employability, and the quality of life for participants
Ensure that direct service staff conducts needs assessments, create Individual Employment Plans (IEP), enter and maintain services and data in the CalJOBS, Salesforce and other internal or external databases
Collaborate with the Learning & Evaluation and the Intake Team to deliver a client focused/centered approach to workforce development
Implement programming that leads to reaching academic goals, short-term credential attainment, work readiness completion, soft & hard skills building, achievement of measurable skills gains, and post-secondary or employment placement for participants
Support the implementation of CRCD’s Integrated Service Delivery Model (ISDM)
Coordinate with other department managers to develop systems that will generate the highest level of customer service for enrolled participants
Monitor systems that produce results for opportunity youth and/or unemployed/underemployed residents in the South LA area
Utilize internal/external systems to monitor and track grant performance, file quality assurance, and participant exits and transitions
Work with the Associate Director to provide department level program updates, successes, challenges, and progress towards CRCD’s 5-Year Strategic Plan
Develop and maintain department and program presentations for information sessions, community outreach activities, and inter-department outreach
Develop and organize enrollment packets with current and updated forms mandated by federal and local government and funders
Oversee and monitor agency internal referrals (incoming/outgoing)
Develop and maintain internal department review processes that meets all state and federal guidelines and guarantee that processes are being implemented throughout all programs
Review and assess intake assessment documents to promote service delivery enhancements
Maintain and audit case files, including completion of enrollment forms
Provide oversight into education and/or training of participants in need of high school diploma, advanced or occupational skills training or post-secondary education
Assist in ensuring agency compliance regarding WIOA guidelines, and rules & regulations
Maintain WDD file management protocols, policies, and procedures
Identify and track training leverage reports for enrolled participants
Coordinate the development of work readiness and personal development workshops and curriculum
Oversee and manage the data entry and quality of Workforce Development Department participants into CalJobs, Salesforce and other internal/external data systems as required
Train all WDD staff on WIOA policies and procedures, performance measures, and program elements
Track supportive service distribution and service code activity as needed
Monitor and analyze data dashboards that support program and personnel successes and development
Produce monthly reports to track progress towards performance goals and staff key performance indicators
Organize and facilitate annual work plan development, annual department planning retreats, and individual staff work plans
Provide support to the Associate Directors and other Program Managers to implement an authentic client engagement platform and feedback for program enhancement
Manage and implement participant satisfaction surveys
Develop and maintain working relationships with community-based organizations, schools, places of worship, and local government agencies to connect clients to their services offered externally from CRCD
Manage client referrals and provide guidance for the career exploration, aptitude, skill, and educational assessments
Ensure direct service staff develop and maintain Individual Employment Plans for enrolled participants
Work with other department managers to maintain quality data entry into CalJOBS, ARS, and Salesforce and other data systems
Review and approve all participant related supportive service requests
Responsible for effectively leading and managing assigned direct service staff, volunteers, and interns
Attend assigned workforce development, partner, funder required meetings (LA City, LA County, State, Federal Government, private and public, Foundation, etc.)
Conduct quarterly and annual evaluations for direct reports
Qualification
Required
5-years education or workforce development programming management experience
Education Requirement: AA Degree, BSW preferred
3-4 years of professional WIOA and combined with other workforce development experience can be used as a substitute for education
Experience managing and supporting programs that serve vulnerable populations (Reentry, Former or Current Foster Youth, Homeless, Veterans, Disabled, and Unemployed/Underemployed)
Reliable, flexible team player who works well with minimal supervision, has a strong work ethic, and an ability to set and maintain personal boundaries
Must provide proof and references of past work experience to validate the demonstrated ability
Experience working in communities with higher-than-normal gang activity, substance use, and homeless youth and adults
Experience with facilitating small and large groups meetings and partnership collaboratives
Experience with participating and adhering to annual fiscal and performance audits
A minimum of 3-years supervision and management experience (Preferably in non-profit workforce development and human services)
Ability to work on multiple projects simultaneously to meet deadlines
Proficient in data entry, Microsoft Outlook, Excel, PowerPoint; Salesforce a plus
Working knowledge in data tracking systems and tools
Strong organizational skills to manage large caseload, data, and reporting duties
Strong client-facing and teamwork skills
Aptitude in decision-making and problem-solving
Critical thinking to incorporate new strategies and maintain ethical standards
Reliable transportation: valid driver's license, and car insurance as required by law
Benefits
14 Paid Holidays
On-Demand training memberships to bolster professional development
Dental/Vision/ 85% employer-paid & 40% dependent paid Medical Insurance
401k eligibility from day one & up to 3% matching after one year
529 Educational Savings Plan from Principle
Flexible Spending Account (FSA)
Short & Long Term Disability
Accident & Hospital Indemnity
Whole Life Insurance With Cash Benefits
Identity Theft Protection and Legal Services
Discount pet insurance through ASPCA
Generous work/life balance
Company
Coalition for Responsible Community Development
The Coalition for Responsible Community Development (CRCD) is a place-based nonprofit community development corporation in South Los Angeles.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Noemi Soto
Co-founder and Youth Development Director
Angela LoBue
COO
Company data provided by crunchbase