Coalition for Responsible Community Development · 4 hours ago
Program Manager B
Los Angeles, CA
Full-time
Onsite
Mid, Senior Level
$70K/yr - $80K/yr
5+ years expCoalition for Responsible Community Development is seeking a Program Manager to supervise a team focused on helping individuals achieve educational and occupational goals. The role involves coordinating services, managing relationships with service providers, and ensuring effective program delivery for participants in the workforce development sector.
CommunitiesEducationNon ProfitReal Estate
Responsibilities
Supervise and direct a team of service delivery staff, volunteers, and interns
Coordinate services offered to enrolled participants
Manage relationships with service providers to improve soft skills, hard skills, employability, and quality of life for participants
Ensure direct service staff conducts needs assessments, creates Individual Employment Plans (IEP), and maintains services and data in various databases
Collaborate with the Learning & Evaluation and the Intake Team to deliver a client-focused approach to workforce development
Implement programming that leads to academic goals, credential attainment, work readiness completion, skills building, and employment placement for participants
Coordinate with other department managers to develop systems for customer service for enrolled participants
Monitor systems that produce results for opportunity youth and/or unemployed/underemployed residents in the South LA area
Utilize internal/external systems to monitor and track grant performance, file quality assurance, and participant exits and transitions
Work with Learning and Evaluation to ensure accurate implementation of intake and eligibility processes
Oversee participant recruitment and onboarding processes
Develop and maintain internal department review processes that meet state and federal guidelines
Review and assess intake assessment documents to enhance service delivery
Maintain and audit case files, including completion of enrollment forms
Provide oversight into education and/or training of participants in need of high school diploma or advanced skills training
Assist in ensuring agency compliance regarding WIOA guidelines
Identify and track training leverage reports for enrolled participants
Coordinate the development of work readiness and personal development workshops and curriculum
Oversee data entry and quality of Workforce Development Department participants into required data systems
Train all WDD staff on WIOA policies and procedures and performance measures
Track supportive service distribution and service code activity as needed
Monitor and analyze data dashboards that support program and personnel successes
Produce monthly reports to track progress towards performance goals
Work with the Associate Director to provide department level program updates and progress towards CRCD’s 5-Year Strategic Plan
Organize and facilitate annual work plan development and department planning retreats
Provide support to implement an authentic client engagement platform and feedback for program enhancement
Manage and implement participant satisfaction surveys
Develop and maintain working relationships with community-based organizations, schools, and local government agencies
Manage client referrals and provide guidance for career exploration and assessments
Ensure direct service staff develop and maintain Individual Employment Plans for participants
Review and approve all participant related supportive service requests
Effectively lead and manage assigned direct service staff, volunteers, and interns
Attend assigned workforce development meetings and conduct evaluations for direct reports
Qualification
Required
5-years education or workforce development programming management experience
Education Requirement: AA Degree, BSW preferred
3-4 years of professional WIOA and combined with other workforce development experience can be used as a substitute for education
Experience managing and supporting programs that serve vulnerable populations (Reentry, Former or Current Foster Youth, Homeless, Veterans, Disabled, and Unemployed/Underemployed)
Reliable, flexible team player who works well with minimal supervision, has a strong work ethic, and an ability to set and maintain personal boundaries
Must provide proof and references of past work experience to validate the demonstrated ability
Experience working in communities with higher-than-normal gang activity, substance use, and homeless youth and adults
Experience with facilitating small and large groups meetings and partnership collaboratives
Experience with participating and adhering to annual fiscal and performance audits
A minimum of 3-years supervision and management experience (Preferably in non-profit workforce development and human services)
Ability to work on multiple projects simultaneously to meet deadlines
Proficient in data entry, Microsoft Outlook, Excel, PowerPoint; Salesforce a plus
Working knowledge in data tracking systems and tools
Strong organizational skills to manage large caseload, data, and reporting duties
Strong client-facing and teamwork skills
Aptitude in decision-making and problem-solving
Critical thinking to incorporate new strategies and maintain ethical standards
Reliable transportation: valid driver's license, and car insurance as required by law
This is not a work from home position. This role reports to the office 5 days a week
Benefits
14 Paid Holidays
On-Demand training memberships to bolster professional development
Dental/Vision/ 85% employer-paid & 40% dependent paid Medical Insurance
401k eligibility from day one & up to 3% matching after one year
529 Educational Savings Plan from Principle
Flexible Spending Account (FSA)
Short & Long Term Disability
Accident & Hospital Indemnity
Whole Life Insurance With Cash Benefits
Identity Theft Protection and Legal Services
Discount pet insurance through ASPCA
Generous work/life balance
Company
Coalition for Responsible Community Development
The Coalition for Responsible Community Development (CRCD) is a place-based nonprofit community development corporation in South Los Angeles.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Noemi Soto
Co-founder and Youth Development Director
Angela LoBue
COO
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