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Pirros · 2 days ago

Customer Success Manager

United States

Full-time

Remote

Mid Level

3+ years exp

Pirros is reshaping and revolutionizing how Architecture and Engineering firms manage design details. The Customer Success Manager will act as a trusted advisor for customers, monitor account health, drive retention and growth of revenue, and ensure successful product adoption and integration.

ArchitectureCivil EngineeringConstructionReal Estate

Responsibilities

Act as a trusted and knowledgeable advisor for our customers. Serve as their main point of contact and work with internal teams to resolve conflicts, bugs and issues affecting customers in order to drive timely resolutions

Monitor account health by utilizing data, conduct customer usage analysis, track customer success metrics, effectively identifying and addressing potential risks and opportunities

Be a key driver ensuring retention and growth of Pirros’ revenue. You will interact with these customers both as their success point of contact and by leveraging tools to consistently engage in proactive touchpoints

Take a proactive approach to initiate data-driven, targeted campaigns and foster increased customer engagement and bolster product adoption rates

Take ownership of challenging customer situations, manage them effectively, see them through to resolution and ensure timely follow-ups

Play a crucial role in ensuring our customers’ success and satisfaction. Responsible for post-sale deployment and customer training, ensuring successful product adoption and integration

Seek ways to improve customer satisfaction and raise customer advocacy (NPS), by finding new ways to continuously improve our customers’ experience

Qualification

B2B Software experienceCustomer success managementAccount managementData analysisCustomer empathyMulti-taskingCustomer advocacyWritten communicationVerbal communicationProblem-solving