Apply on Employer Site

The Ritz-Carlton Yacht Collection · 3 days ago

Travel Protection Partnership Manager

Fort Lauderdale, FL

Full-time

Onsite

Senior Level

5+ years exp

The Ritz-Carlton Yacht Collection is dedicated to redefining ultra-luxury hospitality at sea. The Travel Protection Partnership Manager leads the strategic and operational partnership with the guest Travel Protection provider, ensuring product delivery aligns with luxury service standards while enhancing the overall guest journey experience.

LeisureTourismTravel

Responsibilities

Serve as the primary liaison between RCYC and the insurance provider, managing all partnership communications, reviews, and performance discussions

Monitor sales, conversion, and utilization data to identify trends, growth opportunities, and performance gaps

Collaborate with Finance, IT, and Guest Journey teams to ensure offerings remain competitive, profitable, and brand-aligned

Lead quarterly business reviews and deliver data-driven insights to leadership and partners

Oversee the design and configuration of insurance workflows in Seaware and RESCO to ensure system reliability and accuracy

Validate system performance for quoting, issuance, and reconciliation; coordinate automation and reporting improvements

Partner with Finance to validate commissions, reconcile transactions, and ensure accurate reporting

Support internal controls, audits, and reconciliation readiness

Collaborate with sales and services teams to ensure insurance coverage is clearly communicated across the guest journey

Support the creation of training and reference materials for Sales and Service teams

Identify opportunities to enhance or expand the insurance product, including bundled or all-inclusive program integrations

Monitor industry trends and regulatory developments, providing recommendations to leadership

Qualification

Travel insurance experiencePartnership managementAnalytical skillsCRM platforms knowledgeFinancial acumenMicrosoft Excel proficiencyCommunication skillsOrganizational skillsProblem-solving skillsPresentation skillsCross-functional collaboration

Required

Bachelor's degree in Business, Finance, Hospitality, or a related field preferred

5+ years of experience in travel insurance, cruise, or hospitality operations with direct partnership or vendor management responsibilities

Proven experience maintaining and launching product or system implementations across multiple markets

Strong analytical, organizational, and problem-solving skills with an ability to interpret performance data

Working knowledge of reservation and CRM platforms (Seaware, RESCO, Salesforce)

Experience building strong, results-driven relationships with external partners and internal stakeholders

Commercial Acumen: Understands financial drivers and translates insights into measurable performance improvement

Precision: Ensures flawless process execution and data integrity across systems and markets

Accountability: Owns outcomes and drives results through disciplined execution and cross-functional collaboration

Excellent written and verbal communication; confidence in leading cross-functional meetings and vendor discussions

Advanced proficiency in Microsoft Excel, PowerPoint, and Outlook

Ability to manage multiple priorities in a fast-paced, global environment while maintaining accuracy and composure

Company

The Ritz-Carlton Yacht Collection

Designed to combine the luxury lifestyle of The Ritz-Carlton® and the casual freedom of a yachting vacation, The Ritz-Carlton Yacht Collection offers voyages on three custom-built yachts: Evrima, Ilma and Luminara.

Founded in 2017

Miami, Florida, USA

51-200 employees