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Inhabit® · 1 month ago

Customer Support Agent I

Plano, TX

Full-time

Hybrid

New Grad, Entry Level

Inhabit is a collective of tech-forward companies serving the residential and commercial industries, and they are seeking a Customer Support Agent I to provide essential support to their customers. The role involves delivering service-oriented assistance, troubleshooting technical issues, and ensuring an incredible customer experience.

CommercialProperty ManagementResidentialSaaS

Responsibilities

Overall responsibility to deliver support services and facilitate business initiatives that support accounting related applications

Comfortable providing general product support including helping clients find errors completed in product workflows and answer general how to questions

Ability to work with clients troubleshooting technical issues with ResMans suite of products including network, integrations and system issues

Successful agents will utilize effective questioning techniques to identify issues; able to clearly communicate steps necessary to resolve issues, consistently confirms successful completion of troubleshooting to ensure effective resolution

Commitment to Providing Excellent Customer Service - Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance

Develop documentation that effectively feeds training and change management activities

Interpersonal Skills - Focuses on solving conflict, not blaming; maintains confidentiality; listens to others without interrupting; keeps emotions under control; remains open to others' ideas and tries new things

Strong Planning/Organizing skills - Prioritizes and plans work activities; proper documentation of issue resolution in a timely manner, including escalations. Uses time efficiently

Professionalism - Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions; follows through on commitments. Attendance/Punctuality - Consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments prepared and on time

Qualification

Customer support experienceTroubleshooting skillsSaaS product supportMulti-Family housing experienceSalesForceZenDeskMicrosoft ExcelPlanning/Organizing skillsProfessionalismProperty Management experienceCommunication skillsInterpersonal skills

Required

Troubleshooting in one or more of the following areas depending on the open role: Affordable Section 8 and Tax Credit Programming: Certification Errors and Processing, Voucher Reconciliations, Affordable Waitlist, HOTMA, Ledger adjustments, Gross Rent Change processes

Customer support experience in supporting SaaS products

Excellent verbal and written communication skills

Knowledge of Microsoft Office: Microsoft Excel experience required; Microsoft Word, CRM software (Salesforce preferred)

Bachelor's degree or relevant experience