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Daikin Comfort · 2 days ago

Regional Technical Service Manager (HVAC)

San Antonio, TX

Full-time

Hybrid

Senior Level

5+ years exp

Daikin Comfort Technologies Dist, Inc. is seeking a professional skilled individual for the Technical Service Manager (HVAC) position to support branch operations in the San Antonio, Texas region. The role involves providing technical support, conducting training, and ensuring customer satisfaction for heating and air-conditioning systems.

Consumer ElectronicsConsumer GoodsHeating Ventilation and Air Conditioning (HVAC)ManufacturingMechanical Engineering

No H1B

Responsibilities

Responsible for reliable, prompt, and empathetic technical support to our customers. Resolve technical issues, support sales growth and technical training needs of the region

Provides technical expertise for product reliability investigations

Gather “Voice of the Customer” to proactively monitor for early signs of quality issues, and support through job site visits to address customer needs and provide resolutions

Completes field service reports via current software workflows with pertinent data to document field reported issues to ensure product integrity

Evaluation of product installation and operation at customer sites when required while using Daikin installation, service, and engineering manuals for validation

Service Bulletin support to internal and external customers and provides implementation of corrective action plans

Provides oversight for warranty unit replacements, and labor allowance dollars

Train & Audit Independent Distributor trainers and technical managers, when required

Participate in additional projects/activities to support ongoing business needs as assigned by Divisional leadership

Responsible for conducting Technical Training Sessions for dealers and contractors on proper Installation, start up, Commissioning, Service & Troubleshooting of Daikin products, with a focus on targeted dealers with failure rates to ensure product integrity

Provide technical guidance to field technicians for installations, repairs, and system optimizations. Helps in understanding Daikin technology, mobile apps, technical manuals, schematics, piping and wiring diagrams

Maintain detailed records and reports of customer interactions, issues resolved, and solutions provided

Document recurring problems and suggest preventative measures

Completion of Daikin STEP (Service Technician Excellence Program) program, Daikin D-STAR testing requirements and assigned professional development

Qualification

Remote troubleshootingHVAC certificationTechnical trainingMicrosoft Office365Technical acumenPublic speakingCustomer serviceWritten communicationProject managementProblem-solving

Required

Minimum 5 years technical support experience required

High School Diploma or GED equivalent required

Public speaking

Excellent customer service, relationship management and interpersonal skills

Proficiency in Microsoft Office365 including Teams, Outlook, Word, Excel, and PowerPoint

Excellent written and verbal communication skills

Self-motivated with attention to detail

Ability to de-escalate customer issues with calm demeanor and problem-solving

Excellent organizational, time and project management skills

Rational strong work ethic and integrity are required for this fast-paced environment

Remote Troubleshooting: Diagnose and resolve issues with HVAC systems by communicating with on-site technicians or end-users through phone, email, or remote software tools

Ability to prioritize and facilitate multiple projects to a high degree

Possess strong business and technical acumen