Integral Federal, Inc. ยท 1 month ago
Folio Implementation Services Manager
US-DC
Full-time
Onsite
Senior Level
7+ years expIntegral Federal, Inc. is a company that partners with federal defense, intelligence, and civilian leaders to address critical challenges. They are seeking a Folio Implementation Services Manager to lead a team providing Help Desk, training, and customization support for federal agencies in alignment with the GSA's Capital Planning and Investment Control Program Management Office goals.
ConsultingInformation TechnologyLegalRoboticsSoftware
No H1B
U.S. Citizen Only
Responsibilities
Manages tier 2 and tier 3 help desk support via telephone and email for the Folio Federal Shared Service, and tier 1 help desk support for the government-wide IT data reporting
Maintain a responsive Tier 2 and Tier 3 help desk support for each CPIC PMO application by tracking, investigating, and resolving complex stakeholder inquiries and technical issues promptly to provide high-quality user support, knowledge continuity, and stakeholder satisfaction
Manage the development, maintenance, and delivery of approved user-friendly training materials that CPIC PMO customers and stakeholders can reference to efficiently complete common tasks and reduce dependency on direct support, thereby improving self-service and program scalability
Conduct outreach meetings with federal agencies to understand their priorities and barriers and barriers for improved operational efficiencies, customer experience, and user satisfaction
Develop and maintain user support materials aimed at reducing dependency on direct support, thereby enhancing self-service capabilities and improving program scalability
Design and deliver comprehensive training programs to enable member agencies to effectively use the Folio Federal Shared Service and related applications
Qualification
Required
Bachelor's degree or equivalent experience in Information Systems, Computer Science, or Computer Engineering
Minimum of seven years of detailed experience in Help Desk / Service Desk, coupled with five years of experience in IT, including operational, support, and management services
Strong project management skills
Deep understanding of OMB A-11 and capital planning processes
Benefits
Paid parental leave
Immediate vesting in our 401(k)
Medical, Dental & Vision Insurance
Flexible Spending Accounts
Short-Term and Long-Term Disability Insurance
Life Insurance
Paid Time Off & Holidays
Earned Bonuses & Awards
Professional Training Reimbursement
Paid Parking
Employee Assistance Program
Company
Integral Federal, Inc.
Integral partners with federal defense, intelligence, and civilian leaders to tackle their most important challenges and deliver transformative solutions.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Wayne Wilkinson
President & Chief Executive Officer, Board Director
Manuel E. Mendez
Chief Financial Officer
Company data provided by crunchbase