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Midland Credit Management, an Encore Capital Group Company · 1 month ago

Business Solutions Manager

CA - San Diego

Full-time

Onsite

Senior Level

$113K/yr - $146K/yr

7+ years exp

Midland Credit Management, an Encore Capital Group Company, is seeking a Business Solutions Manager to drive the strategic, operational, and deliverable direction of the organization’s systems and processes. The role involves leading technical teams, ensuring alignment with organizational goals, and working with stakeholders to meet business objectives.

Financial Services

No H1B

Responsibilities

Partners and/or leads with business and the technical teams to develop high quality deliverables across all phases of delivery, from identifying and defining requirements and desired outcomes, documenting process flows and use cases, participating in and/or leading design and solutioning, running lead on user acceptance testing, and executing post‐production confirmation

Plans future releases, assess and allocate technical resources to meet established timelines, escalate and clear blockers to maintain delivery velocity, communicate out new updated and delivery dates

Supports the maintenance and completeness of the Engage product backlog, which includes prioritization, refinement and elaboration of stories, features and epics, and communicating and liaising with business stakeholders

Analyzes operational data, troubleshoot production issues, and identify the need for new processes and procedures to minimize organization system risk

Builds and maintains technical subject matter expertise with respect to all systems under control, including developing and updating system documentation and process flow diagrams

Qualification

Technical delivery leadershipSystem architecture expertiseAnalytical problem solvingMS Office Suite proficiencySQL database proficiencyPega Cloud Systems proficiencyCommunication skillsPresentation skillsInterpersonal skillsFacilitation skills

Required

Bachelor's degree

7+ years as a Business Architect, Business System Analyst or in a similar IT/technical role

3+ years as team lead or people manager

Experience leading a technical delivery team in a live, operational environment

Expert knowledge of system architecture and design best practices

Strong analytical, problem solving, and decision‐making skills

Exceptional communication, presentation, facilitation, and interpersonal skills

Intermediate to advanced proficiency in the MS Office Suite and Visio

Intermediate to advanced proficiency databases and database queries (SQL)

Intermediate to advanced proficiency with Pega Cloud Systems

Preferred

Bachelor's degree

Pega BA Certification

Benefits

Pay and Bonuses: Earn a competitive salary. All employees are eligible for monthly incentives or annual bonus.

Career Progression: Grow at MCM with paid training and development programs – including our very own MCM Academy – as well as a promote-from-within philosophy.

Reward and Recognition: We are committed to honoring great results – ranging from informal accolades to formal company-wide awards and prizes like all-inclusive vacations.

Tuition Assistance: Pursue a degree or coursework related to your current role, or the role you are striving for.

Healthcare Insurance: Take advantage of comprehensive healthcare plans and options to ensure your continued health, plus fitness membership reimbursements, weight watchers, our wellness rewards Program and more.

Volunteering Opportunities: Enjoy up to eight hours of paid time off each year to volunteer. We also offer volunteer grants and matching financial donations, up to US$ 2,500 per employee annually.

Retirement Savings: Build a strong financial foundation and reach your goals for the future. With all the effort you invest in us, we’re proud to invest in you.

New Family Support: Celebrate your new arrival with company paid leave, new parent flex time, and child back-up care options.

Team-building: Enjoy experiences that inspire bonds with your colleagues through a wide range of company-sponsored team-building events, such as holiday celebrations and department outings.

Work-Life Balance: Enjoy paid and floating holidays, as well as generous paid-time-off.