Omada Health · 6 hours ago
IT Systems Engineer - East
United States
Full-time
Remote
Mid, Senior Level
$110K/yr - $138K/yr
5+ years expOmada Health is on a mission to inspire and engage people in lifelong health. As an IT Systems Engineer, you will support and improve the technology experience for employees, manage systems, and ensure compliance while enhancing internal workflows.
Health CareMedicalTherapeuticsWellness
Responsibilities
Provide high-quality autonomous technical support across macOS, Windows, and SaaS environments, meeting or exceeding established SLAs and CSAT expectations, leveraging complete knowledge and specialization in our core systems
Independently process and manage tickets through their lifecycle, including triage, resolution, documentation, and escalation, while adhering to established internal SLAs
Execute new hire end-to-end onboarding and offboarding processes, including hardware provisioning, account setup, understanding our established Tines automation workflows, Zero Touch deployment using JAMF Pro and Workspace ONE, and setting high expectations for new hire experiences at their start
Support and manage a fleet of devices, understanding policies, configuration profiles, and administrative managed actions through MDM tools such as JAMF, Workspace ONE, and Meraki MDM
Manage user access and licensing for SaaS applications including Google Workspace, Okta, Slack, Zoom, O365, Zendesk, Asana, Adobe, 8x8, and others
Support and manage physical inventory, on-location, 1-2 times a week, helping to facilitate ongoing inventory reconciliation as well as pre-hire machine builds if necessary
Perform endpoint and asset lifecycle management in Oomnitza—ensuring real-time data accuracy and process compliance, while adhering to established procedures and producing status-based metrics on a cadenced reporting schedule to retain a high level of accuracy
Oversee the complete lifecycle of maintaining deployable machine inventory, including asset inventory reporting, procurement of computers, receival processing, and ensuring the orderly organization and cleanliness of our Oyster Point office to maintain a functional and efficient workspace for deployment
Creating, updating, and maintaining clear, comprehensive, and accessible technical documentation that promotes self-service, supports compliance requirements, enables team members, while independently identifying improvements to existing documentation practices
Support audit-readiness activities by following proper IT operational processes and contributing to internal controls (e.g., access reviews, hardware tracking, license usage reviews)
Identify opportunities for automation, leveraging deep technical knowledge and analytical skills to evaluate existing workflows, identify inefficiencies, and contribute to Tines-based automation solutions that enhance scalability and promote streamlining repetitive tasks
Collaborate with peers and cross-functional partners to actively support operational initiatives, effectively communicate shared objectives, and promote system enhancements, fostering trust and driving towards aligned interests
Contribute to team projects, learning and iterating with technical proficiency and minimal oversight
Participate in cross-functional onboarding efforts with HR, Recruiting, and Departmental Leads for large-scale hiring events (e.g., Health Coach waves), ensuring seamless Day 1 experience
Qualification
Required
Candidates must reside on the East Coast in the U.S
5+ years of relevant IT experience with a strong track record of delivering hands-on support and systems management in a modern, fast-paced environment
Deep expertise with macOS and Windows endpoint administration using JAMF Pro and Workspace ONE (or equivalent)
Strong experience supporting SaaS applications such as Google Workspace, Okta, Slack, Zoom, Office 365, and Zendesk
Familiarity with IT asset management platforms (e.g., Oomnitza) and best practices for hardware lifecycle tracking and reconciliation
Experience with identity and access management principles, including account provisioning/deprovisioning and audit-aligned access reviews
Solid understanding of network fundamentals and the ability to troubleshoot basic LAN/WAN/WiFi issues (Meraki experience is a plus)
Demonstrated ability to contribute to IT documentation, process improvements, and knowledge-sharing within a team environment
Proven experience working with or supporting IT automation tools (e.g., Tines, scripting, or RPA platforms) to drive operational efficiencies
Experience working in or supporting compliance-driven environments (e.g., HIPAA, SOC 2, HITRUST, or SOX)
Strong communication and interpersonal skills; able to explain complex technical concepts to non-technical stakeholders with clarity
Detail-oriented, organized, and self-motivated, with a strong sense of ownership and follow-through
Comfortable navigating ambiguity and solving problems independently using analytical thinking and sound judgment
Bachelor's degree in Information Technology or a related field, or equivalent experience
Benefits
Competitive salary with generous annual cash bonus
Equity Grants
Remote first work from home culture
Flexible vacation to help you rest, recharge, and connect with loved ones
Generous parental leave
Health, dental, and vision insurance (and above market employer contributions)
401k retirement savings plan
Lifestyle Spending Account (LSA)
Mental Health Support Solutions
Company
Omada Health
Omada Health is a digital behavioral medicine company that helps members change their mindsets to improve health and build lasting change.
501-1000 employees
H1B Sponsorship
Omada Health has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (3)
2023 (3)
2022 (7)
2021 (6)
2020 (2)
Funding
Current Stage
Public CompanyTotal Funding
$528.52MKey Investors
FidelityPerceptive AdvisorsIntermountain Ventures
2025-06-06IPO
2025-05-27Secondary Market
2023-01-01Debt Financing· $80M
Leadership Team
Sean Duffy
Co-Founder & CEO
Sunil Kayiti
Chief Technology Officer
Recent News
Norwest
2025-12-30
2025-12-29
Company data provided by crunchbase