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CFBank · 1 month ago

Consumer Loan Servicing Specialist

Columbus, OH, USA

Full-time

Onsite

New Grad, Entry Level

CFBank is a fast-growing commercial bank that offers a boutique banking experience for personal banking clients. The Consumer Loan Servicing Specialist position is responsible for providing administrative support and client service for the Consumer Loan Servicing department, including the management of various consumer loan products and ensuring compliance with industry regulations.

BankingBusiness IntelligenceFinancial ServicesService Industry

Comp. & Benefits

Responsibilities

Carry out administration, maintenance, monitoring, and oversight of various consumer loan products including but not limited to residential mortgages and home equity loans

Maintain knowledge of mortgage loan quality control items such as lien position, insurance, refinancing, and bankruptcy, and maintain responsibility for review and administrative maintenance of such as well as verifying proper setup on in-house operating systems

Onboarding and booking of portfolio consumer loans to the core banking system, processing of payments and payoffs, performing research and issue resolution, while maintaining high standards of customer service

Execute escrow disbursements and escrow analysis associated with taxes and insurance; meeting deadlines and correcting shortages and overages as needed

Monitor various reports including but not limited to reports regarding PMI, MIP, automatic payment rejections and delinquencies for tracking, adjustments, and quality control

Maintain administration and execution of functions and control items related to Freddie Mac loans, including but not limited to the Bank’s annual certification, administration of payoffs, foreclosures, funding, report monitoring

Execute various loan processing tasks necessary for maintaining quality control and compliance with industry laws and regulations as well as CFBank internal policies, also maintaining proper documentation and tracking tools, such as Excel spreadsheets, for monitoring and reporting as needed

Comply with internal security policies and procedures and maintain customer confidentiality at all times

Adhere to all regulations, policies, and record keeping requirements. Complete all required training related to bank regulations and policies

Qualification

Consumer loan servicingMortgage loan quality controlCore banking systemEscrow analysisCompliance with regulationsCustomer serviceIssue resolutionExcel proficiencyDocumentation skills

Required

Knowledge of mortgage loan quality control items such as lien position, insurance, refinancing, and bankruptcy

Experience with onboarding and booking of portfolio consumer loans to the core banking system

Ability to process payments and payoffs, perform research and issue resolution

High standards of customer service

Experience executing escrow disbursements and escrow analysis associated with taxes and insurance

Ability to monitor various reports including PMI, MIP, automatic payment rejections and delinquencies

Experience maintaining administration and execution of functions and control items related to Freddie Mac loans

Ability to execute various loan processing tasks necessary for maintaining quality control and compliance with industry laws and regulations

Experience maintaining proper documentation and tracking tools, such as Excel spreadsheets

Ability to comply with internal security policies and procedures and maintain customer confidentiality

Adherence to all regulations, policies, and record keeping requirements

Completion of all required training related to bank regulations and policies

Benefits

Excellent Benefits Package: Top benefits include dependent coverage, generous PTO, Federal Holidays, and Paid Parental Leave for those who qualify for eligibility.

Professional development opportunities including educational/training opportunities

“Accelerated” 401k Plan and Employee Match of 50% of the first 8% deferred, available your first full month of employment with a 3-year vesting

Employee Banking Promos and Direct Deposit of payroll to CFBank Account (over 90% of our employees bank with us!)

Employee Assistance Program with a wide range of free resources such as estate planning and mental wellness resources

One of the most collaborative environments you’ll find, with a team of hard-working mutually invested professionals who are excited about shared success