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LINET · 2 days ago

Field Service Technician Level 1 - Chicago

Chicago, IL

Full-time

Onsite

Mid, Senior Level

5+ years exp

LINET is a company specializing in healthcare solutions, and they are seeking a Field Service Technician I for their Chicago operations. The role involves installation, troubleshooting, and repair of LINET and non-LINET products in hospital and healthcare facilities, while ensuring high levels of customer service and adherence to safety procedures.

ManufacturingMedicalMedical Device

Responsibilities

Provide high level of customer service and interact with customers in a professional manner

Complete repair work for service related to electronic, hydraulic and pneumatic systems repairs as per established service standards and training

Will assist as instructed on installations and will complete routine preventative maintenance per service contracts

Document repairs as completed per work orders, to include, but not limited to; evaluation, service or PM forms, accurately describing any bed function failure, and how the failure was remedied, including parts used, or parts required to restore the bed back to service, and confirming warranty or non-warranty reported failure

All paperwork must be signed by both the technician and the facility representative, then submitted to Technical Support Team within 24 hours of completion

Perform routine preventative maintenance on beds, and repairs on all beds, stretchers, OBT’s, and other accessory items that may have reported failures per outlined service contracts and work orders

Understand the detailed functionality and benefit offering of each product, how each product is best applied to meet emergent customer needs and benefits the products will provide to both the patient and caregivers

Complete ongoing education, as provided by LINET to stay current on all LINET products and technologies

Adhere to LINET Safety Procedures while conducting routine maintenance, work order repairs, installations and other-directed work on LINET products

Wear personal protective equipment including but not limited to safety shoes, eye protection, gloves, and protective clothing at all times

LINET will provide established equipment annually. LINET equipment is to be utilized by the service technician when working on LINET products and completing other assigned tasks

Required to complete service van maintenance, inventory of required tools, and spare parts prior to and at the end of each shift. If the van, tools or parts are in need of service or repair, the Service Technician will report this to his or her manager for approval to repair equipment prior to continued use for safety and per guidelines

All other duties as assigned

Regular and timely attendance, nights, weekends and on-call hours maybe required

Qualification

Advanced electro-mechanical repairTechnical product knowledgeCustomer serviceMicrosoft Office SuiteLearning agilityCustomer orientationCommunication skillsInterpersonal skillsOrganizational skills

Required

High School Diploma or equivalent

5 years related experience and/or training

Advanced electro-mechanical repair and troubleshooting skills

Experience in driving 'C' size trucks

Valid driver license, ability to be insured under Company insurance per established guidelines. Drivers' license record will be reviewed on an annual basis

Must be proficient in Microsoft Office Suite: Word, Excel, PowerPoint, Outlook

High level of integrity

Learning agility

Excellent communication skills

Exemplary interpersonal skills – ability to work effectively with a variety of personalities and behavioral styles

Ability to organize and manage multiple priorities and deadlines/follow-up

Expert level of technical acumen

Strong customer orientation

High level of Linet and competitor technical product knowledge

Ability to respond to common inquiries or complaints from employees, customers or members of the business or at-large community

Ability to apply mathematical concepts and operations

Ability to define problems, collect data, establish facts, draw valid conclusions, and offer appropriate solutions