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Byline Bank · 1 month ago

Digital Product Specialist (Hybrid, Chicago, IL)

Chicago, IL

Full-time

Hybrid

Entry, Mid Level

$72K/yr - $89K/yr

2+ years exp

Byline Bank is a full-service commercial bank headquartered in Chicago, serving small- and medium-sized businesses and consumers. The Digital Banking Product Specialist will oversee the bank's digital banking platforms, manage vendor relationships, and collaborate with various teams to enhance product performance and user experience.

Asset ManagementBankingCommunitiesCredit CardsFinanceFinancial ServicesFinTechLendingWealth Management

No H1B

Responsibilities

Daily responsibilities will include: second-line support for the online/mobile banking platform and digital account opening platform, administration of the digital platforms, and ticket/error resolutions for the digital platforms

Act as product specialist of the onboarding platform including relationship management of associated vendors (FIS, Q2, MANTL, Alloy, SendGrid, First Data, Clover Security). Become an expert on product capabilities with ability to answer questions and inform strategies

Create and track product/service issues, escalate as appropriate and manage through to resolution

Partner with operations, marketing, and compliance to create, test and implement new products and incentive programs on the platform. Develops and maintains project plans to drive results on new project initiatives

Partner with BSA, Fraud, Retail Administration, and Retail teams to develop onboarding review process and provide procedural oversight

Engagement with Digital Banking Strategy and key vendors to develop and maintain product roadmaps and prioritize focus on the highest impact work for customers and stakeholders. Provide recommendations for platform optimization and implement improvements

Be the voice of the user. Understand user needs, identify the problem, and market opportunity, ideate solutions, prototype, and validate hypotheses

Define, track, and realize key performance metrics and report on a weekly, monthly, quarterly, and annual basis. Identify opportunities for automation and partner with Enterprise Applications and Analytics team to create synergies with internal reporting platforms

Engagement with vendors to determine benchmarking metrics and analysis of performance against peers

Evangelize your products to internal stakeholders and clients. Create documentation to support platform and products and partner with learning & development team to education organization

Be an agent of change. Explore new approaches, methodologies, and technologies in an ever evolving and changing industry

Qualification

Product managementDigital banking experienceData analysisBank core systems (FIS IBS)KYC/KYB onboardingAnalytical mindsetCommunication skillsCollaborationDocumentation creation

Required

Bachelor's Degree or equivalent related experience in banking operations, online/mobile banking administration or similar

2+ years of product management experience and/or digital banking functions in banking/financial services

Experience in creating product documentation and internal knowledge base articles

Experience in creating internal training videos and guides

Prior experience in managing seamless end-to-end, digital onboarding experiences and exposure to key elements of onboarding, such as KYC/KYB, and IDV

Strong analytical and strategic thinking skills with the ability to effectively communicate complex concepts

A data-driven approach to decision making with an analytical mindset

Experience in validating hypotheses, establishing guiding KPIs and OKRs, forecasting and monitoring product performance, and leveraging data for continuous improvement

The ability to collaborate with developers and data engineers to define the technology infrastructure and data architecture necessary to deliver a breakthrough client-centric experience