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The UPS Store · 1 month ago

Full or Part-Time Shipping & Customer Service Associate

Raleigh, NC

Full-time, Part-time

Onsite

New Grad, Entry Level

$13/hr - $15/hr

The UPS Store is seeking a Shipping & Customer Service Associate to provide world-class customer service to retail customers. The role involves processing packages for shipment and operating various office equipment while maintaining a clean and organized workspace.

Printing

Responsibilities

Delivers outstanding customer service to walk-in customers and telephone inquiries

Continuously practices good listening skills with customers, UPS Store team members, and leadership

Takes ownership of the customer's shipping needs and offers viable solutions

Takes action to learn all product and service offerings, alternative solutions, and industry trends

Operates all equipment, software, and devices in an expert fashion and is willing to teach others

Maintains a clean, organized, and safe working environment

Performs other duties as assigned

Qualification

Computer skillsMicrosoft OfficeAdobe SuitesOutstanding phone skillsVerbal communicationWritten communicationHigh school diplomaReliableResponsibleLift 40+ pounds

Required

High school diploma or GED required

Strong computer skills, including Microsoft Office and Adobe Suites

Outstanding phone skills

Strong verbal and written communication skills, including spelling and math

Prompt, reliable, and responsible

Able to lift 40+ pounds

Company

The UPS Store

Glassdoor3.6

With more than 5,500 locally owned locations across North America, The UPS Store is the nation’s largest retail network of shipping, postal, printing and business service centers.

Founded in 2003