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Toast · 2 days ago

Director, Talent Acquisition Operations

San Francisco, CA

Full-time

Hybrid

Director/Executive

$146K/yr - $234K/yr

10+ years exp

Toast is driven by building the all-in-one restaurant platform that helps restaurants operate their business, increase sales, engage guests, and keep employees happy. The Director of Talent Acquisition Operations will architect the systems, processes, and insights that power a world-class global recruiting organization, ensuring operational excellence and a best-in-class candidate experience.

DeliveryPoint of SaleSaaS

Comp. & Benefits

Responsibilities

Lead and grow a global TA Operations team spanning TA systems, analytics, compliance, and candidate experience

Build and optimize scalable recruiting processes and infrastructure that support hundreds to thousands of hires annually across multiple countries and functions

Partner closely with TA Leaders, Finance, People Products, and COEs across People Analytics, DEI, and Total Rewards to align strategy, resources, and insights

Drive the TA technology roadmap, ensuring we leverage data, automation, and emerging AI capabilities to enhance efficiency, equity, and decision-making

Establish and maintain global compliance frameworks that mitigate risk—including fraud prevention and data protection—in a rapidly evolving AI and talent landscape

Create transparent, actionable reporting and analytics that empower business leaders with real-time hiring performance insights

Serve as a thought partner and advisor to the Head of Talent Acquisition, bringing external perspective on innovation, technology, and future-of-work trends

Champion a best-in-class candidate experience, ensuring our systems and processes reflect Toast’s culture of hospitality and inclusivity

Qualification

Talent Acquisition OperationsTA systems expertiseData analyticsGlobal hiring complianceProcess designRisk managementCollaborationChange managementCuriosity for trendsCommunication skills

Required

10+ years of experience in Talent Acquisition Operations, HR Operations, or related fields within organizations of 5,000+ employees

Proven success leading global TA Ops functions supporting high-volume and specialized hiring

Demonstrated expertise in TA systems (Greenhouse, Workday, Brighthire), data analytics, and process design

Strategic and operational thinker—able to move seamlessly from high-level planning to hands-on execution

Deep understanding of global hiring compliance, risk management, and data integrity

Collaborative leader who thrives at the intersection of People, Finance, Legal and Technology teams

Curiosity and passion for emerging trends in recruiting technology, particularly AI and automation, and a track record of experimentation and implementation

Excellent communication and change management skills; capable of influencing across multiple levels and regions