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MSU Federal Credit Union · 1 day ago

Card Fraud Manager

Greater Lansing

Full-time

Hybrid

Mid, Senior Level

$90K/yr - $110K/yr

5+ years exp

MSU Federal Credit Union is seeking a Card Fraud Manager to supervise the operations of the fraud prevention program related to card fraud. The role involves managing the Card Fraud Team, developing strategies to minimize fraud losses, and ensuring compliance with relevant laws and regulations.

Financial Services

Growth Opportunities

Responsibilities

Directly supervise the Card Fraud Team by carrying out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and coaching employees; addressing complaints and resolving problems

Escalate identified fraud trends and instances in a timely manner to the appropriate leadership and teams for communication to the organization and to affected members

Coach and mentor employees, including but not limited to establishing goals and objectives, providing feedback on investigative efforts and performance; maintain a regular schedule of periodic coaching sessions and quarterly career development meetings

Develop and implement strategies (both external and internal) designed to minimize fraud losses, increase operational efficiencies, and ensure ongoing compliance with laws and regulations

Responsible for maintaining current systems, fraud technology, alerts, and reporting while working to identify gaps in efficiency and potential solutions

Report monthly, yearly and year-over-year departmental statistics for reporting to the board, management, and regulatory authorities, creating unique reports to define trends, anticipate problems and find proactive solutions

Oversee the card fraud rules in place for efficacy, updating, and reporting

Responsible for staying up-to-date with fraud trends, economic conditions, products, services, and Credit Union initiatives to maintain adequate knowledge of the financial services industry and the Credit Union

Responsible for providing input into the Fraud Prevention Department’s relevant policies and procedures, annual budget and strategic plan for submission to the senior management

Maintain compliance with Federal and State laws and regulations, in addition to Credit Union policies and guidelines and ensure that employees receive the necessary training to comply with applicable requirements

Foster and promote a culture of risk awareness and accountability. Understand the Credit Union's policies and procedures to ensure compliance and accountability for managing operational risks. Adhere to established internal controls and procedures to safeguard assets, prevent fraud, and maintain the integrity of credit union operations

Perform other duties as assigned

Demonstrate a holistic understanding of fraud, regardless of type or channel, related regulations and compliance, and processes and procedures to support all investigations, oversee department operations, and advance the Credit Union’s overall fraud program

Lead external fraud peer groups and collaborate effectively with partnering financial institutions and law enforcement

Present fraud training and education to external partners and community members

Develop and implement innovative, enterprise-wide business solutions that improve the Credit Union’s ability to mitigate operational, compliance, transactional, strategic, information security, and other risks

Implement fraud mitigation strategies in response to fraud trends or spikes that develop and escalate rapidly, effectively leveraging employees, technology, and other resources, while communicating appropriately

Develop and maintain model governance procedures, perform model analysis, and implement changes to models used in Fraud Prevention according to model management policies

Qualification

Fraud preventionFinancial crimes experienceLeadership experienceFraud certificationData analysisProject managementDigital literacyResourcefulnessChange managementTime managementConflict managementDetail oriented

Required

High School Diploma or equivalent required

Completion or active pursuit of a fraud related certification program, such as those offered by the IAFCI, CFE and CFCS is required

Prior experience leading others formally or informally is required; or completion of one of the Credit Union's leadership programs in lieu of experience

Formal leadership experience managing a team within a financial institution or similar industry directly related to fraud prevention and/or financial crimes is required

Preferred

Bachelor's Degree with a concentration in criminal justice, financial crimes, or other business related preferred; In lieu of degree, a minimum of five years of experience in financial crimes or fraud investigation, including a minimum of three years of leadership experience, is required

Prior experience in a financial institution or similar industry in work related to fraud prevention, financial crimes, or other related role is preferred

Experience working with VISA or Mastercard highly preferred

Benefits

100% Company-Paid Health, Dental, Vision, Life, and Long-Term Disability Premiums

Up to 26 days of PTO within your first year, as well as Volunteer Time Off & 11 Paid Holidays

401(k) with a company match

Tuition Reimbursement

Up to 12 Weeks of Paid Parental Leave

Company

MSU Federal Credit Union

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Founded in 1937, MSU Federal Credit Union (MSUFCU) has remained committed to helping members achieve financial success and stability through every stage of life.

Founded in 1937

East Lansing, MI, US

1001-5000 employees