CS Recruiting · 1 week ago
E-Commerce Fulfillment Account Manager
Napa, CA
Full-time
Hybrid
Senior Level
$90K/yr - $110K/yr
7+ years expCS Recruiting is seeking an E-Commerce Fulfillment Account Manager to serve as the primary relationship owner for major Napa-based customers. The role involves building strong alliances across various teams, delivering insights and solutions, and ensuring client satisfaction through proactive communication and operational excellence.
EmploymentHuman ResourcesRecruitingStaffing Agency
Hiring Manager
Kyle Rapaport
Responsibilities
Serve as the primary relationship owner for major Napa-based customers
Build strong alliances across ownership, operations, finance, logistics, production, and customer service teams
Maintain consistent onsite presence to deepen trust and identify emerging needs
Demonstrate a polished, executive-ready presence when representing the company
Deliver insights and solutions to all levels of the customer organization—from technical staff to executive leadership
Continually demonstrate the value of the company’s existing services and develop new value propositions aligned with customer priorities
Provide oversight and input into all tactical aspects of each client relationship
Facilitate allocation of all necessary internal resources to ensure client satisfaction
Anticipate obstacles and proactively develop solutions before they escalate
Act as a point of escalation for complex operational or service-level issues and drive them to closure
Monitor account-specific activities across Operations, Customer Service, Transportation, Compliance, and Finance to ensure alignment with customer expectations
Ensure SLAs and SOPs are documented, communicated, and adhered to across internal teams
Assist Sales and Customer Success in supporting contract renewals and ensuring timely completion
Apply a logistics-forward mindset to recommend optimal routing scenarios, improved service-level and carrier strategies, methods to reduce transit times, and approaches to reduce failure points and delivery exceptions
Provide operational insights that improve customer satisfaction, retention, and shipment performance
Support the company’s goal of providing best-in-class transit outcomes and operational predictability
Lead Quarterly Business Reviews (QBRs) with data-driven insights, KPIs, and recommendations
Identify opportunities for customers to streamline processes, improve on-time delivery, reduce costs, or grow new product lines
Reduce churn through proactive communication, consistent issue prevention, and value reinforcement
Identify upsell opportunities; collaborate with Sales to scope, propose, and activate new services or value-added offerings
Support customer contract renewals by highlighting performance, outcomes, and partnership benefits
Manage to define revenue, expense, and SLA-based goals for each account
Interpret forecasts, shipment data, P&Ls, and trend analysis to ensure profitable customer engagement
Provide recommendations on efficiency improvements, operational changes, or service adjustments
Travel up to 15% (up to 30–35% as customer needs dictate)
Qualification
Required
Bachelor's degree preferred (Business, Logistics, Supply Chain, or related field)
7+ years of Program Management and/or Account Management experience
Strong preference for Logistics, Transportation, 3PL, or Fulfillment environments, Wine or Alcohol logistics, and managing multiple complex national or enterprise accounts
Demonstrated experience working with senior leadership—VPs, directors, and C-suite stakeholders
Deep logistics and routing mindset; ability to recommend optimal transit strategies
Strong presentation and communication skills; ability to convey complex concepts simply
Proven ability to generate, read, and interpret forecasts, performance metrics, P&Ls, and operational analyses
Proficient in Microsoft Office; strong Excel and CRM (Zoho preferred) experience
High professionalism, polished executive presence, and exceptional customer-facing skills
Adept at conflict management with a calm, solution-oriented approach
Strong problem-solving ability with proactive mindset
Ability to manage multiple priorities while maintaining strong attention to detail
Team-oriented, collaborative, adaptable, and comfortable in fast-paced environments
High energy, positive attitude, and strong creative thinking
Comfortable rotating through warehouse and customer environments
Thrive in a fast-moving, operationally dynamic setting
Benefits
This position offers a competitive base salary.
Company
CS Recruiting
CS Recruiting is a transportation and logistics recruiting firm in the industry.
11-50 employees
Funding
Current Stage
Early StageTotal Funding
unknown2025-12-02Acquired
Leadership Team
Chad Saffro
Co-Founder
Beth Herberholz
Chief Operating Officer
Recent News
2025-12-04
2025-12-02
Company data provided by crunchbase