Your Health · 1 month ago
Track Case Manager (LPN)
Hardeeville, SC
Full-time
Onsite
New Grad, Entry LevelYour Health is dedicated to providing exceptional healthcare services, and they are seeking a Track Case Manager (LPN) to ensure a smooth registration process and efficient appointment scheduling for patients. The Case Manager will coordinate appointments, maintain records, and provide outstanding customer service to enhance patient experiences.
Health CareHospitalProfessional Services
Responsibilities
Schedule appointments for patients with healthcare providers based on availability, medical urgency, and patient preferences
Interact with patients via email, patient portal, telephone, text, in-person, etc. to gather necessary information, schedule and confirm appointments, and provide pre-appointment instructions
Maintain accurate and up-to-date patient records, including demographic information, contact details, insurance information, appointment history, etc
Collaborate closely with care team members and other staff members to ensure optimal scheduling and coordination of patient care
Verify insurance coverage and eligibility for patients ensuring accurate documentation of insurance information at all times
Continuously assess and improve appointment scheduling processes to enhance office efficiency and productivity
Provide exceptional customer service to patients, exhibiting a compassionate and empathetic attitude
Perform general administrative tasks and support other staff as needed
Collaborate with internal and external resources to facilitate and ensure seamless operations
Communicate with patients, families, and caregivers
Must be available during normal work hours (unless previously approved by direct supervisor). Additional hours may be required to complete normal business functions and/or projects
Utilize the company’s software systems and update information as required
Participate in coaching calls
Perform other duties as requested or required, in the sole discretion of the Company
Qualification
Required
High school diploma or equivalent required
Previous experience in a medical or healthcare setting, preferably a scheduling or administrative role
Familiar with medical terminology, procedures, and insurance verification processes
Strong organizational and time management skills, with the ability to multitask and prioritize responsibilities effectively
Ability to read and communicate effectively
Strong written and verbal skills
Basic computer knowledge
Ability to manage and demonstrate effective leadership skills
Should demonstrate good interpersonal and communication skills under all conditions and circumstances
Ability to foster a cooperative work environment
Team player with ability to manage multiple responsibilities and demonstrate sound judgment
Must be able to work flexible hours and travel between offices, facilities, etc
Must be a licensed driver with an automobile
Preferred
Associate's or bachelor's degree in healthcare
Company
Your Health
Feel Better About Your Health In Your Home | Physicians Office | Telehealth
Founded in 2014
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
M
Matt Staub
CEO
Company data provided by crunchbase