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Lightcast · 1 month ago

Sr. Vice President of Client Success - 948

United States

Full-time

Remote

Director/Executive

6+ years exp

Lightcast is seeking a results-driven, strategically minded Sr. Vice President of Client Success to define the next era of workforce intelligence partnerships. This senior leadership role offers the opportunity to shape how Lightcast sustains long-term client relationships and drives growth in a competitive data marketplace.

ConsultingInformation TechnologySoftware

Work & Life Balance

Responsibilities

Own GRR (Gross Revenue Retention) as the primary success metric, with clear accountability for renewals, retention, adoption, and expansion

Apply a diagnostic lens to client engagement, translating signals (usage trends, executive sponsorship, competitive pressures) into outcome-based interventions that secure renewal and growth

Embed AI enablement into client success programs, ensuring clients maximize adoption of AI-driven insights and internal Client Success teams are enabled with AI-driven tools

Build a segmented service delivery model that adapts onboarding, adoption, and retention strategies across enterprise, government, and education markets, ensuring scalable yet tailored engagement

Develop and scale programs that ensure clients fully realize value from Lightcast solutions, measured by ROI, adoption rates, and strategic impact

Collaborate on a Client Advisory Board in partnership with Product and Marketing to gather actionable feedback and strengthen market alignment

Partner cross-functionally with Product, Marketing, and Sales to embed client insights into roadmap priorities, solution positioning, and enablement strategies

Diagnose and address value gaps—where adoption lags or ROI is unclear—by re-anchoring engagement to outcomes that matter to executives and end-users

Lead, coach, and scale a global client success team of 50+, fostering a culture of accountability, ownership, and continuous improvement

Establish account health frameworks, renewal playbooks, and proactive risk identification models to ensure early intervention and client stability

Drive operational discipline in renewal forecasting, client engagement cadences, and success planning to deliver predictable outcomes

Partner with Sales to ensure seamless execution of renewals and expansions with clear role alignment

Build segmented and scalable frameworks for onboarding, adoption, and expansion readiness that can be applied across enterprise, education, and public sector segments

Collaborate with Partnerships to ensure joint solutions deliver value and support client retention

Serve as a key voice in enterprise-wide planning, bringing the client perspective into company strategy and decision-making

Champion a client-first culture across Lightcast by reinforcing that retention and long-term impact are shared responsibilities

Serve as an internal and external spokesperson for Lightcast’s commitment to client value, outcomes, AI-enabled service models, and partnership excellence

Qualification

Client Success LeadershipGross Revenue RetentionAI EnablementB2B Software ExperienceData-as-a-Service ExpertiseClient Engagement StrategiesOnboardingAdoptionMarket AlignmentCross-functional CollaborationTeam Leadership

Required

6+ years of progressive leadership in client success, account management, or customer experience, including 3+ years in executive roles at a high-growth, B2B software or DaaS company

Proven success in improving and sustaining gross revenue retention (GRR) at a global scale

Experience building and leading distributed client success organizations (50+) across multiple industries and verticals

Demonstrated success designing client success strategies that drive measurable outcomes—such as retention, NPS/CSAT improvements, adoption metrics, and expansion opportunities

Bachelor's degree required

Preferred

Preferred experience serving at least two of the following segments: enterprise, government, or education, with ability to adapt delivery models across these markets

Strong preference for candidates with domain expertise in data-as-a-service, labor market analytics, or workforce intelligence

Advanced degree in business, analytics, or a related field preferred