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FORTÉ · 1 month ago

AV Support Engineer

Pleasanton, CA

Full-time

Onsite

Senior Level

$95K/yr - $115K/yr

FORTÉ is a 100% employee-owned company with over 50 years of experience in designing and delivering systems for modern workplaces. They are seeking a highly skilled AV Support Engineer to oversee the full lifecycle of AV and live production systems, ensuring seamless delivery across complex environments while providing technical leadership and support.

Audio/Visual EquipmentInformation TechnologySoftwareTelecommunications

H1B Sponsor Likely

Hiring Manager

Macy Markham

Responsibilities

Lead setup, testing, tuning, and operation of all production equipment, including cameras, switchers, routers, audio mixers, replay/recording platforms, and transmission/streaming workflows

Program and configure complex networked AV/IT systems, including Dante, AES67, SMPTE ST 2110, AV-over-IP solutions, DSPs, and automation/control systems

Configure and operate Ross Video Dashboard

Operate and continuously monitor all systems during live events and broadcasts to ensure flawless performance and content quality

Handle warranty, RMA, and hardware level fixes

Support event execution, daily operations, and high-stakes productions requiring precision and rapid response

Serve as the senior escalation point for complex AV issues beyond Tier 1 and Tier 2 technicians

Rapidly diagnose and resolve hardware failures, control issues, network conflicts, signal-flow disruptions, and real-time production problems

Perform preventative maintenance, system health checks, and ecosystem-wide firmware/software updates

Oversee AV/broadcast initiatives including new deployments, facility enhancements, upgrades, and retrofits

Collaborate closely with Producers, Directors, Stage Managers, IT teams, and cross-functional stakeholders to ensure technically sound, on-time execution of productions

Provide technical mentorship, training, and guidance to crew members, technicians, and junior engineers

Qualification

AV/IT technologiesLive production experienceControl systemsTroubleshooting AV systemsNetworked AV systemsCloud-based AV toolsWindowsMac OSTechnical mentorshipProblem-solvingCollaborationLeadership

Required

Proven experience as a Senior AV Engineer, or similar role in live production environments

Deep knowledge of AV/IT technologies including Dante, AES67, NDI, SMPTE ST 2110, AV-over-IP solutions, DSP systems (Q-SYS, Biamp), and professional production equipment

Strong proficiency with control systems (Crestron, QSC, Extron), digital audio networking, video routing, multi-room AV design, and integration with enterprise networks (firewalls, VPNs, VLANs)

Ability to configure and monitor KVM-over-IP and IP based Intercom Systems

Familiar with modern Sound and Lighting consoles

Extensive knowledge for both Windows and Mac Operation Systems

Understanding of multichannel wireless microphone and personal monitoring systems

Extensive experience troubleshooting complex AV systems under high pressure in live environments

Familiarity with cloud-based AV management and monitoring tools

Preferred

CTS, Dante Certification, Q-SYS training, CCNA, or similar technical certifications are preferred

ETCP Rigging Certification (Arena or Theatre) preferred

OSHA 10- or 30-hour certifications are preferred

Certification for operation of Aerial Work Platforms (scissor lifts, boom lifts) is preferred

Benefits

Healthcare, vision & dental coverage to keep you and your family well

Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA) for more control over your healthcare dollars

Employer-paid life and disability insurance for added peace of mind

401(k) with company match to invest in your future

Employee Stock Ownership Plan (ESOP) so you benefit directly from our shared success

Tuition reimbursement and ongoing learning opportunities to support your growth

Employer-paid employee assistance program to care for your physical, mental, and financial health

Paid time off that helps you truly disconnect

Company

FORTÉ

FORTÉ is a provider of innovative communication and collaboration solutions and services.

Founded in 1974

Eden Prairie, Minnesota, USA

1001-5000 employees

https://www.ourforte.com

H1B Sponsorship

FORTÉ has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2022 (8)

2021 (2)

2020 (4)