Daya Ventures · 2 months ago
Senior Client Services Manager
Houston, TX
Full-time
Hybrid
Mid, Senior Level
$78K/yr - $80K/yr
3+ years expDaya Inc. is an organization that empowers survivors of domestic violence and sexual assault. The Senior Manager of Client Services will lead the client services team, providing professional counseling and comprehensive case management, ensuring services are trauma-informed, culturally responsive, and client-centered.
ConsultingHealth CareInformation TechnologyWellness
Responsibilities
Provide guidance and supervision to the Counselor(s), Helpline Advocate, and Advocacy Manager to ensure that ethical, evidence-based, and trauma-informed best practices are followed and high-quality services are delivered
Ensure full coverage of the helpline from 9am to 5pm
Ensure proper processes and procedures are followed with regard to client financial requests, confidentiality, record keeping
Train, onboard, and supervise CS staff
Lead CS meetings and present data at Board meetings when needed
Promote a supportive environment including promoting self-care to avoid burnout
Address supervisee and client grievances, following Daya's HR policies
Evaluate performance of the Client Services team, providing feedback and opportunities for growth
Provide case management, crisis management and counseling to survivors of family violence and/or sexual assault
Answer helpline calls, complete intakes, and assess needs for appropriate intervention and referrals
Assess lethality, provide crisis management, and conduct safety planning
Assist clients in meeting needs related to housing, mental health, employment, legal advocacy, public assistance, and other unmet needs
Provide appropriate referrals and complete timely follow-up to ensure complete case management
Coordinate workshops and support groups for clients
Track client metrics, maintain appropriate client records and files
Work with the leadership staff to complete reports as needed for grants and Board meetings
Maintain and update advocate resource guide with the other CS team members
Participate in training and professional development to ensure trauma-informed, client-centered care
Promote atmosphere of teamwork and collaboration to accomplish all Daya initiatives
Attend and contribute to staff meetings and other internal meetings
Build and maintain professional relationships with other organizations
Serve as speaker/trainer for Daya by participating in community education programs as needed
Qualification
Required
Minimum 3 years of experience providing counseling required
Minimum 2 years experience in leadership/management required
Licensure in Counseling or Social Work with a master's degree in a social sciences field required
Bilingual in English and a major South Asian language required
Team player with ability to lead
Commitment to Daya's mission, vision, and atmosphere of collaboration between all initiatives
Clear, courteous, timely and respectful communication with staff, board, and partners
Proficiency in computer applications and client software programs
Well-organized, strategic thinker, highly motivated, creative, and detail oriented
The ability to work flexible hours, including some evenings and weekends
Preferred
2 years of experience providing case management preferred
Benefits
Paid federal and floating holidays
Time off
Sick/personal days
Retirement plan
Medical insurance
Health insurance
Life insurance
Paid time off
Retirement plan
Vision insurance
Company
Daya Ventures
DAYA Ventures is a startup builder at the forefront of revolutionizing women's health.
11-50 employees
Funding
Current Stage
Early StageTotal Funding
unknown2023-04-01Pre Seed
Recent News
2025-12-24
2025-12-03
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