TierPoint · 2 days ago
Manager, Data Center Operations
Lenexa, KS
Full-time
Onsite
Mid, Senior Level
$83K/yr - $133K/yr
7+ years expTierPoint is a company focused on data center operations, and they are seeking a Data Center Manager to oversee operations across multiple sites. The role involves managing staffing, ensuring service delivery, and enhancing operational processes while maintaining quality standards.
Cloud ComputingData CenterInformation ServicesInformation TechnologyIT Infrastructure
Responsibilities
Provides quality internal and external customer service surrounding the Company values
Maintain staffing plan to meet business needs and objectives
Ability to manage multiple teams, some remote locations
Assist with new hire interviewing and review support capabilities and establish plans to improve staff performance
Deliver employee communications through regularly scheduled group meetings, one on one sessions, and yearly reviews
Define employee goals and objectives
Maintain staff schedule to meet appropriate shift coverage
Task manage resources for complex or high-profile installations
Oversee and drive projects to on-time completion
Develop positive relationships with all marquis customers
Provide leadership in resolving/addressing customer issues
Enforce established policies and procedures
Establish and enhance operations processes to drive efficiency and lower operational costs
Plan and coordinate maintenance activities
Ensure appropriate levels of spares for all dedicated and managed servers and peripherals
Develop solution alternatives to work around customer problems
Solid understanding of electrical principles
Understanding of networking and server computer services
Understanding of wide area circuit delivery
Proactively assess datacenter facility requirements
Coordinate and oversee regular testing and preventive maintenance of critical facilities infrastructure
Solid understanding of critical facilities infrastructure (mechanical, electrical, life safety, security, etc.)
Understanding of building management systems and controls
Understanding of datacenter best practices (hot-aisle / cold-aisle cabinet placement, service space requirements, power distribution, network cabling, etc.)
Understanding of physical security and access systems
Responsible for delivering accurate monthly facility capacity metrics
Enforce and adhere to all facility standards
Other duties as assigned
Qualification
Required
Bachelor's degree in Computer Science or equivalent experience
A minimum of 7-10 years progressive experience in a technology-based customer support and data center operations environment
A solid understanding of the service provider business
Ability to coordinate projects and programs to ensure that all elements of work meet the quality standards, defined scope, and costs of the organization
Ability to manage projects/programs from concept development through implementation
Ability to lead and direct the work of others with or without the benefit of a direct reporting relationship
Ability to exercise independent judgment
Must exhibit a wide degree of creativity and latitude
Ability to rely on extensive experience and judgment to plan and accomplish goals
Ability to utilize independent judgment and to support senior managers on operational type projects
Ability to work with personnel at all levels within the organization
Ability to work evenings and weekends as required overseeing critical maintenance activities
Ability to commit to be 'on-call' at all times
Previous personnel management in a shift-based environment
Strong PC skills
Adequate professional experience and knowledge to perform Job Responsibilities
Excellent verbal, written, and interpersonal skills
Ability to prioritize and organize effectively
Ability to work on multiple projects simultaneously
Ability to work both independently and with others
Ability to operate in a fast moving, team-oriented, collaborative environment with tight deadlines
Proficiency in using MS Office Suite and Windows-based computer applications
Preferred
Prior experience particularly in the data center industry
Company
TierPoint
TierPoint is an enterprise data center company that provides secure, connected IT platform solutions for digital transformation initiatives.
501-1000 employees
H1B Sponsorship
TierPoint has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2022 (1)
Funding
Current Stage
Late StageTotal Funding
$2.37BKey Investors
Apterra Infrastructure CapitalArgo InfrastructureTA Associates
2025-10-23Debt Financing· $240M
2025-07-14Debt Financing· $250M
2025-04-09Debt Financing· $500M
Leadership Team
Mary Meduski
President and CFO
Michael Lagg
Chief Sales Officer
Recent News
The Morning Call
2025-12-31
The Morning Call
2025-12-17
2025-12-10
Company data provided by crunchbase