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Globe Telecom · 4 months ago

Incident Management Lead

NCR - WGC

Full-time

Onsite

Entry, Mid Level

2+ years exp

G-Xchange Inc. is a leading company in the FinTech industry, seeking an Incident Management Lead to enhance their operational processes. The role involves validating and investigating incidents, coordinating with stakeholders, and preparing reports for senior management.

InternetMobileTelecommunications

Comp. & Benefits

Responsibilities

Validates operational & technology risk incidents reported and reviews the details of the incident provided

Facilitates analysis on the root causes of incidents and coordinates with relevant stakeholders for investigation as necessary

Supports incident investigation by joining briefing and war rooms as needed

Liaises with different business units in understanding and remediating incidents to improve the overall risk health and control environment

Monitors committed action plans that will address incidents reported and propose process/control improvement as needed

Prepares reports for senior management and board committee presentation

Assists in the preparation of reports on operational and technical risk incidents, issues and decisions to senior management on a regular basis

Qualification

Incident ManagementRisk ManagementProcess ManagementData AnalysisAccountabilityInterpersonal SkillsCommunication SkillsDetail-oriented

Required

Bachelor's degree in Accounting, Finance, Economics, Statistics, Business with 2 or more years of solid work experience in the financial or fintech industry handling risk, data, incident management, and/or controls

Excellent interpersonal and communication skills

Detail-oriented

Independent and be able to work under pressure

Good understanding of process management, internal controls and risk management

High level of integrity and take ownership and accountability of results