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1Password · 1 week ago

Account Specialist, Growth

United States

Full-time

Remote

Entry Level

$60K/yr - $81K/yr

1+ years exp

1Password is a rapidly growing company focused on building a secure digital future. The Account Specialist, Growth is responsible for ensuring the success of high-volume transactional customers by articulating the value of 1Password and assisting with customer relationships.

Cyber SecurityInformation TechnologyNetwork SecurityPrivacySoftwareWeb Apps

Comp. & Benefits

Responsibilities

Oversee a portfolio of clients, supporting users and prospects by understanding their goals and resolving pain points with our solutions

Qualify leads, understand their business requirements, and manage the entire deal cycle from discovery through close (e.g organizing demos, providing proposals, ensuring successful onboarding handoff, etc.)

Fostering and nurturing clients needs and leverage internal subject matter experts to ensure they are answered accurately and in a timely manner

Proactively engage clients to assess customer experience and current usage of product, and identify upsell opportunities

Collaborate with internal teams (Customer Success, Onboarding, etc.) to ensure timely deal closures

Share client feedback and requirements with cross-functional teams (growth, marketing, operations, etc.) to ensure we're working on projects that support business goals and raise client satisfaction

Monitor metrics and KPIs (activity metrics, time to close, average deal size, etc.) and take action on any trends observed

Utilize Salesforce to accurately manage, track, and report sales activities and results

Qualification

Sales experienceAccount managementCustomer successSaaS environmentSalesforceGainsightCommunicationOrganizational skillsInterpersonal skillsPresentation skillsAdaptability

Required

1+ years in a Sales, Account management, Customer success, or related role preferably in a SaaS environment

Proven ability to effectively manage a pipeline with consistent performance against various sales metrics (revenue quota, sales target, etc)

Ability to thrive in a fast-paced environment and adapt to changing priorities and demands

Create and deliver compelling sales presentations to prospective clients to achieve sales goals

Strong communication skills with a demonstrated ability to articulate complex technical terms in a digestible way

Demonstrated experience handling a high volume of inbound customer inquiries through various channels (e.g, phone, email, and chat)

Strong organizational skills with a proven ability to manage multiple priorities simultaneously, ensuring Customer issues are resolved in a timely manner

Strong interpersonal skills with a demonstrated ability in building customer relationships