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HOLLY HUNT · 2 days ago

Customer Service Specialist

San Francisco, CA

Full-time

Onsite

Entry Level

$28/hr - $30/hr

1+ years exp

Holly Hunt is a leading company in modern luxury interiors, offering exquisite furnishings and exceptional service. The Customer Service Specialist will work directly with customers and representatives on sales quotations, assist with various projects, and ensure high levels of customer satisfaction.

FurnitureManufacturing

Responsibilities

Answering calls, assist customers, representative showroom salespeople and outside salespeople (currently 18 showrooms, 120 salespeople) on CONRAD products. Build customer and representative relations. Build sustainable relationships and trust with customers and representatives through open and interactive communication

Provide price quotations (verbal, written or typewritten) for retrofits and replacement orders. Follow up is essential

Provide customer support on motorized projects (this may include working with the installer or electrician as well as the designer/architect)

Gathers the necessary information concerning customer/representative needs by phone or in person, examines records such as orders, quality control sheets, invoices, computer printouts, bills of lading, and related documents and correspondence

Converses or corresponds with customers/representatives and other company personnel such as billing, credit, sales, service, or shipping staff to obtain facts regarding customer inquiries and service needs

Examines pertinent documentation to determine accuracy of customer complaint and identify an appropriate course of action

Responsible for taking a proactive approach to servicing customers

Ensure excellent customer service is provided. Ensure excellent service standards respond efficiently to customer inquiries and maintain high customer satisfaction

Documentation is essential

Qualification

Customer service experienceSales skillsWord processingDetail-orientedVerbal skillsMulti-taskingInterior design knowledgeCreative arts knowledgeHome furnishings knowledgeWriting skillsOrganizational skillsSelf-motivatedTime management