Harrison Group Resort Hotels & Restaurants · 1 month ago
Front Desk Clerk & Night Audit
Corolla, NC
Full-time
Onsite
New Grad, Entry LevelHarrison Group Resort Hotels & Restaurants is a family-owned business based in Ocean City, Maryland, operating multiple hotels and restaurants. They are seeking a Front Desk Clerk & Night Audit who will manage guest check-ins and check-outs, handle reservations, and ensure a pleasant guest experience while performing night audit responsibilities.
Responsibilities
Perform all check-in and check-out tasks
Manage online and phone reservations
Inform customers about payment methods and verify their credit card data
Register guests, collecting necessary information (like contact details and exact dates of their stay)
Welcome guests upon their arrival and assign rooms
Provide information about our hotel, available rooms, rates, and amenities
Respond to clients’ complaints in a timely and professional manner
Liaise with housekeeping staff to ensure all rooms are clean, tidy, and fully furnished to accommodate guests’ needs
Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
Upsell additional facilities and services when appropriate
Maintain updated records of bookings and payments
Minimum of two night audit shifts a week
Balance daily transactions and reconcile financial reports
Prepare and distribute daily reports for management
Process end-of-day procedures, ensuring all systems and accounts are properly updated
Assist late-night guests with check-ins, check-outs, and inquiries
Monitor property security, addressing any overnight concerns or disturbances
Perform additional duties as needed
Qualification
Required
Work experience as a Hotel Front Desk Agent, Receptionist, or similar role
Experience with hotel reservation software, like Cloudbeds and RoomKeyPMS
Understanding of how travel planning websites operate, like Booking and TripAdvisor
Customer service attitude
Excellent communication and organizational skills
Must be able to stand for extended periods (up to 8 hours)
Ability to walk, reach, bend, and stoop as needed to complete daily tasks
Must be able to lift and carry up to 25 pounds occasionally (e.g., handling luggage or packages)
Ability to use hands for repetitive motion (e.g., typing, using a phone or computer)
Must be able to communicate clearly and effectively in person and over the phone
May be required to work varied shifts, including weekends, evenings, and holidays
Preferred
A degree in hotel management is a plus
Benefits
401k
Paid time off
Health, life, dental, and vision insurance
Company
Harrison Group Resort Hotels & Restaurants
The Harrison Group is a 3rd generation family business that has been owned and operated in Ocean City, Maryland since 1951.
Founded in 1951
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Bill Deller
Chief Financial Officer
Jason Gulshen
Chief Operating Officer
Company data provided by crunchbase